What are the responsibilities and job description for the RTS Sr Technical Support Specialist. position at Thermo Fisher Scientific?
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
DESCRIPTION:
As a Sr Technical Support Specialist at Thermo Fisher Scientific, you'll provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. Working with advanced scientific instrumentation, you'll resolve complex issues, support team members, and implement continuous improvement initiatives. This role combines remote and on-site technical support, working across global teams to ensure optimal system performance and customer satisfaction. You'll serve as a key technical liaison between field service, R&D, operations engineering, and customers, while contributing to new product introductions and development of technical documentation. Your expertise will help enable scientific discoveries as you support technologies that make the world healthier, cleaner, and safer.
REQUIREMENTS:
- Associate degree or 5 years of technical experience in Electron Microscopy., service, or engineering role with complex analytical or scientific instrumentation
- Preferred Fields of Study: Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or related technical field
- Comprehensive knowledge in electron microscopy systems, particularly SEM, TEM, or EFA technologies
- Strong troubleshooting skills across multiple disciplines including electronics, mechanics, optics, vacuum systems, and software
- Excellent communication abilities in English, both written and verbal
- Demonstrated project leadership and ability to complete technical initiatives
- Experience developing and delivering technical training and documentation
- Demonstrated success in customer relationship management
- Strong problem-solving capabilities using structured methodologies
- Ability to work independently while collaborating effectively across global teams
- Proficiency with remote support tools and digital technologies
- Valid passport and willingness to travel 25-50% of time, including international
- Experience with quality systems and regulatory compliance
- Ability to manage multiple priorities
- Experience supporting and developing team members
- Experience with continuous improvement methodologies
- Additional language skills are an asset
Compensation and Benefits
The hourly pay range estimated for this position based in Connecticut is $49.58–$74.38.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $50 - $74