RSD Managed Services - Site Specialist I

Work Schedule

First Shift (Days)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll engage in meaningful work that has a positive impact on a global scale. Join our dedicated colleagues in bringing our Mission to life every day, empowering our customers to make the world healthier, cleaner, and safer.

Location/Division Specific Information:

This position is based in Indianapolis, IN. As a key member of our team in this location, you will be part of a dynamic division that is dedicated to delivering exceptional service and support.

How do we make an impact?

Unity Lab Services provides a single source for coordinated lab service, support, and supply management. Our tailored service offerings and world-class experts possess the flexibility and experience to uniquely address the specific business needs of our customers' laboratories.

What You Will Do?

• Conduct on-site program replenishments and disbursements.
• Perform stockroom duties including receiving, put-away, stock rotation, cycle counts, and other tasks as required by the customer.
• Carry out laboratory services such as chemical inventory receipt/reconciliation, and delivery of direct shipment orders to end users.
• Work within computer systems to access and follow standard operating procedures.
• Proactively communicate any customer concerns or potential problems to the supervisor.
• Effectively address customer concerns within established resolution timeframes.
• Perform additional responsibilities as assigned by supervisor.
• Analyze, maintain, and reconcile various customer and company reports to ensure collaborator requirements are met.
• Collaborate effectively with a diverse cross-functional team.
• Embrace and apply Practical Process Improvement (PPI) methodologies.

How will you get here?

Education/Experience

• High school diploma or equivalent required.
• 0-1 year of experience in a laboratory setting preferred.
• Experience in customer service is a plus.

Knowledge/Skills/Abilities

• Fluent in reading, writing, and speaking English.
• Strong communication skills with a commitment to delivering excellent customer service, including maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values.
• Strong customer service orientation with the interpersonal skills to collaborate effectively with various levels of personnel at the customer site.
• Proficient in operating handheld scanners for data entry into various systems, and possessing analytical skills to reconcile reports.
• Demonstrates computer proficiency and basic skills in the Microsoft Office suite. Capable of multitasking and meeting deadlines as required.
• Ability to understand and navigate the complexities of various work environments, working safely and following all policies and procedures.
• Effective customer interface communication skills.

Physical Requirements / Work Environment

• Primarily works at customer sites, which may require independent work at these locations. Work areas may include environments where chemical-based allergens are present (such as penicillin, tetracycline, etc.).
• Depending on the area of the building, personal protective equipment (PPE) must be worn. This includes lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30-40 lbs, and occasionally up to 50 lbs.
• Regular use of equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100 lbs.
• Regularly required to stand, walk, and perform manual material handling tasks (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (e.g., cold rooms, outdoor areas).
• Must be able to work overtime or independently, as needed.
• Must be able to effectively communicate and follow safety protocols to ensure a safe working environment for all team members.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.