What are the responsibilities and job description for the Inside Sales Representative position at Thermcraft, Winston-Salem, NC?
Description
Location: Winston-Salem, NC (on-site)
Department: Sales
Employment Type: Full-time
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Thermcraft, Inc., an AECO company a 100% Employee-Owned company, designs and manufactures custom and standard thermal processing equipment including furnaces, ovens, and heating elements. We serve industrial, research, and OEM customers worldwide. Our success is built on technical expertise, reliability, and our commitment to providing tailored heating solutions.
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Job Description
We are seeking a motivated Inside Sales Representative to join our sales team. In this role, you will be responsible for developing quotations, managing customer accounts, and supporting the outside sales and engineering teams to ensure fast and accurate responses to customer requests.
This position requires a blend of technical aptitude, customer communication skills, and sales initiative. You will manage RFQs, review technical requirements, prepare quotes, and follow up with customers to close opportunities.
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Key Responsibilities
• Respond promptly to customer RFQs and coordinate with engineering and production for accurate quoting.
• Prepare and issue sales quotations and support documentation for standard and custom furnace systems.
• Maintain detailed customer records and quote history in the Infor ERP and CRM systems.
• Proactively follow up on open quotes to convert opportunities into orders.
• Collaborate with Customer Service and Production to ensure order accuracy and timely communication.
• Monitor market and competitive activity to identify growth opportunities.
• Ensure all interactions reflect Thermcraft’s brand professionalism and technical expertise.
• Drive account expansion through targeted growth strategies and cross-selling initiatives.
• Introduce new solutions to existing customers to increase profitability and wallet share.
• Align with field sales and marketing teams to capture incremental growth from underpenetrated markets.
Requirements
Required:
• Experience in Engineering, Technical Sales, or Business.
• Minimum 2–4 years of experience in technical inside sales, preferably in industrial manufacturing.
• Strong technical aptitude with the ability to understand and communicate product specifications.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office; experience with Infor ERP/CRM preferred.
• Proven organizational skills and ability to manage multiple quotes simultaneously.
Preferred:
• Background in thermal processing, heating systems, or engineered products.
• Experience working with distributors, OEMs, or project-based sales.
• Bachelor's degree preferred.
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The Ideal Candidate
• Technically curious and comfortable learning complex engineered systems.
• Organized, proactive, and driven to meet deadlines.
• Works collaboratively across departments and communicates clearly.
• Focused on accuracy, customer satisfaction, and continuous improvement.
Thermcraft Core Values:
- Do Right - Always!
- Customer-Centric Teamwork
- Get it Done! – Well and Timely
- Drama-Free Work Environment
- Be Smart, Grow & Learn, Stay Smart
Thermcraft is a 100% employee-owned company and an Equal Opportunity Employer, including disability and veterans. We are proud to be a Fair Chance employer—we hire based on skill, character, and a genuine desire to grow with us. Please note that a background and drug screen is required as part of our hiring process.