What are the responsibilities and job description for the HVAC Customer Service Rep position at Thermall Heating & Cooling?
If you're someone who can balance a buzzing phone line while keeping customers happy and technicians on track, this could be the rewarding opportunity you've been waiting for! Become a full-time OR part-time HVAC Customer Service Rep with ThermAll Heating & Cooling, Inc. in Yakima, WA, where you'll enjoy a competitive wage of $20 – $25 per hour and great benefits that include:
- Annual bonuses
- 75%-paid medical
- 100%-paid dental and 100%-paid vision
- A 401(k) plan with match
- Profit-sharing
- Vacation and sick leave
- Paid time off (PTO)
DISCOVER WHO WE ARE
In business since 1988, we are committed to delivering the best residential indoor comfort services in Yakima and Kittitas Counties. Whether they're in need of furnace repair, UV air sanitizer installation, duct sealing, or anything in between, our clients know that they can rely on us. We are confident in our service and offer our customers a complete satisfaction guarantee on all of our work. We respect their time and arrive promptly and perform our work efficiently.
We not only value our customers but also our team and believe this is what sets us apart from other HVAC contractors. The knowledge that we can't serve our customers well without a great team leads all our decision-making. We have worked hard to facilitate a culture where our people enjoy what they do. In addition to company parties and BBQs, we offer cash bonuses and other random awards for performance and success. Because we consider our employees to be family, we treat them like family too. This means we have comprehensive medical benefits, paid time off, and job security.
DIVE INTO YOUR DAY
This position offers a Monday through Friday schedule between 8:00 AM and 5:00 PM, with options for either full-time or part-time availability depending on your needs.
As our full- or part-time HVAC Customer Service Rep, you'll be the friendly voice customers hear first and the vital link between them and our technicians. Your day will fly by as you answer incoming calls, schedule service appointments, and dispatch technicians to the right place at the right time. You'll use your multitasking skills to manage call logs, update schedules, and ensure that no detail slips through the cracks. All the while, you'll be delivering a top-notch customer experience that reflects the values ThermAll is known for. It's a fast-paced role that requires focus, flexibility, and a genuine love for helping others.
DO YOU HAVE WHAT IT TAKES?
- 1 year of CSR experience
- ServiceTitan experience
Having the ability to effectively answer phones and multitask is preferred! If you meet the qualifications listed above, don't wait-apply today! The initial application is quick, easy, and mobile-friendly. We hope you become our next full- or part-time HVAC Customer Service Rep!
Candidates must successfully pass a background check and/or a pre-employment drug testing to be eligible for hire.
Salary : $20 - $25