What are the responsibilities and job description for the Service Manager (Boilers) position at Thermal Tech Inc.?
We are seeking a driven, experienced Service Manager to lead our growing commercial and industrial boiler service department in Thomasville, GA. This is a hands-on leadership role — you will be in the field alongside your team, setting the standard for technical excellence, customer satisfaction, and professional conduct. You will own the full service operation: building and developing your team, managing day-to-day scheduling and dispatch, resolving customer issues, and executing a structured growth program that scales revenue and service capacity year over year.
Responsibilities
At Thermal Tech Inc, our core values—Customer Driven & Focused, Respect for People and Policy, and Doing the Right Thing—define who we are and guide everything we do. Our purpose is “Helping the Customer Remove the Worry,” targeting medium to large commercial and industrial customers who value consistent service and innovative solutions. We follow a proven process from needs assessment to lifelong partnership, committed to delivering total system efficiency and reliability. If you share our values and seek to join one of the fastest-growing companies in Central/North Florida and South Georgia, we invite you to join our dynamic team
Responsibilities
- Lead, manage, and hold accountable service personnel through coaching, counseling, and discipline as needed
- Serve as a mentor and conduct Quarterly Conversations to support employee development and growth
- Oversee and coordinate the performance of all service department staff to ensure profitability and efficiency goals are met
- Support coordinators in building efficient schedules, resolving dispatch conflicts, and ensuring service personnel are properly equipped for each job
- Partner with HR on candidate screening, technical interviews, and hiring recommendations; support onboarding and manage performance up to and including termination
- Communicate clearly with customers regarding service issues and recommendations; resolve complaints and discrepancies promptly to ensure satisfaction
- Deliver high-quality service aligned with company core values on every call
- Conduct ride-alongs, field inspections, and quality checks to ensure work meets code, safety, and company standards
- Continuously improve technical and leadership skills; support ongoing training and development of department personnel through Thermal Tech's Growth Program
- Perform other duties as assigned
- 10 years of prior boiler experience strongly preferred (5 required)
- 5 years of prior management/supervisory experience strongly preferred (2 required)
- Able to maintain an insurable driving record
- Able to work flexible hours, including overtime and weekends as needed
At Thermal Tech Inc, our core values—Customer Driven & Focused, Respect for People and Policy, and Doing the Right Thing—define who we are and guide everything we do. Our purpose is “Helping the Customer Remove the Worry,” targeting medium to large commercial and industrial customers who value consistent service and innovative solutions. We follow a proven process from needs assessment to lifelong partnership, committed to delivering total system efficiency and reliability. If you share our values and seek to join one of the fastest-growing companies in Central/North Florida and South Georgia, we invite you to join our dynamic team
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