What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Theressa Parra - State Farm Agent?
Benefits:
ROLE DESCRIPTION:
As a customer service representative with Theressa Parra Insurance Agency Inc, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven candidates.
RESPONSIBILITIES:
- Life Insurance
- Paid time off, including vacation and personal/sick days
- Gain valuable experience in the insurance industry
- Growth potential
- Bonus based on performance
- Opportunity for advancement
ROLE DESCRIPTION:
As a customer service representative with Theressa Parra Insurance Agency Inc, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Handle customer inquiries and provide timely responses.
- Engaging directly with customers through in-person meetings, email, or phone calls.
- Provide information on insurance products and services.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Spanish is a plus