What are the responsibilities and job description for the Customer Service and Sales Rep position at Theresa Simes Agency - Farmers Insurance?
Company Description
Farmers Insurance - Theresa Simes Agency is a trusted insurance provider for almost 43 years in Fountain Valley, California. Located at 17165 Newhope St, Suite F, the agency specializes in offering a variety of insurance solutions tailored to meet the diverse needs of clients. With a focus on customer satisfaction and personalized service, the agency aims to provide peace of mind to its customers. Team members have the opportunity to work in a professional environment that values customer support and excellence.
Role Description
The full-time Customer Service and Sales Representative will be responsible for delivering exceptional on-site customer service at our Fountain Valley, CA location. Daily tasks include assisting customers with inquiries, providing tailored insurance solutions, and ensuring customer satisfaction. The role involves maintaining and fostering positive relationships with clients, addressing their needs, and contributing to sales growth through effective communication and problem-solving.
Qualifications
- Experience in Customer Service, Customer Support, and Customer Satisfaction
- Skills in delivering a positive Customer Experience and resolving service-related issues
- Strong interpersonal and communication skills
- Ability to work effectively in an on-site team environment
- Proficiency in managing customer inquiries with patience and professionalism
- Previous experience in sales or insurance is a plus
- License in Property/Casualty Insurance or willing to obtain license upon hiring.