What are the responsibilities and job description for the Call Center Carrollton position at therdrg?
Call Center Agent – Phone-Based Support
Are you the kind of person people trust when something isn’t working?
If you’re confident on the phone, clear when explaining technical issues, patient under pressure, and genuinely enjoy solving problems, this role was built for you.
As a Help Desk Agent, you’ll be the calm, capable voice customers rely on when they need answers. You won’t just log tickets — you’ll listen, diagnose, explain, and solve.
You have a natural ability to understand technical and mechanical issues.
If you are lining up with the above statements this could be a tremendous opportunity for you. We will train you on the tech aspect, we are looking for confident people that communicate with intention and clarity.
Interview this week.
What You’ll Do
• Serve as the first point of contact for technical support, primarily by phone
• Confidently guide users through technical issues with clarity and patience
• Diagnose, research, and resolve a wide range of technical/electro-mechanical problems
• Translate technical concepts into simple, understandable steps
• Document issues and solutions accurately using help desk systems
• Follow established procedures while knowing when to think critically
• Work closely with a supportive team in a collaborative environment
This is a role for someone who takes pride in being the person who figures it out.
Who Thrives in This Role
• You’re comfortable and confident speaking on the phone
• You explain things clearly, even to non-technical users
• You stay patient when others are frustrated
• You enjoy troubleshooting and problem-solving
• You take ownership of issues and see them through
• You have the judgment to know when to escalate — and when not to
A sense of humor, professionalism, and strong character go a long way here.
What We’re Looking For
• High school diploma or GED required
• Associate degree preferred
• 1–2 years of call center/phone-based support experience (or similar)
• Solid understanding of technical support concepts and procedures
• Strong communication and customer service skills
• Logical, analytical approach to problem-solving
• Comfort working with systems, tools, and mechanical or technical processes
What’s In It for You
• Competitive pay: $19.35 per hour to start
• Stable role with clear expectations
• Supportive, team-oriented work environment
• A position where your communication skills actually matter
• The satisfaction of helping people solve real problems every day
You must be able to work either a Sunday or a Saturday each week. -
There are two shift options as well. You may start as early as 6:00 AM for the morning shift or 3:00 PM for the Afternoon Shift.
Bottom Line
If you’re confident on the phone, technically curious, patient, and motivated by solving problems — this is a role where you’ll be valued and effective from day one. Start a career instead of just getting a job.
Salary : $19