Robotics Process Automation Specialist

Overview

Company Overview

Therapy Management Corporation (TMC) strives to be the preferred therapy provider and

employer in all communities we serve. We make a positive difference by delivering compassionate, superior care to all. Our passionate commitment to service excellence creates loyal customers and cultivates the best working environment for our TMC family. Our success is built on unwavering integrity, ethics, and an environment of innovation.

Description

The Robotics Process Automation (RPA) team is responsible for building and maintaining custom robotic processes for clients to support RPA based solutions that optimize business processes and eliminate repetitive and manual work. As a member of this team, you will be expected to build and take ownership of your workflows and the client results that you help create:

• Understand the product: Build understanding of our customers' needs and have a thorough understanding of the technology framework and processes that are in place.
• Onboard new clients: Work closely with new clients to configure the solution using both a user interface and SQL updates.
• Create new RPA processes: Build RPA processes using RPA tools as well as custom-built solutions on an as-needed basis.
• Manage and Maintain processes: Ensure smooth processing of RPA processes, including validating data and troubleshooting problems and unexpected results. Make updates to existing processes as needed based on changing applications and client needs.
• Communicate with clients: Work with clients to obtain data and other information as needed. Manage expectations and return desired results to clients.
  
  

This position will give you an excellent opportunity to work with a team of highly motivated product management, engineering, and usability design and research professionals in a growing organization that is invested in creating exceptional product experiences and client value.

Responsibilities

• Discover, document, design, and deliver optimizations to existing business practices
• Conduct consulting with internal and external clients to optimize processes
• Record work time for external client billing as defined in consulting agreements
• Build relationships with business stakeholders
• Use RPA tooling to automated business processes
• Propose additional efficiency optimizations and approaches
• Develop automations with a focus on usability, dependability, maintainability, and performance
• Participate in peer design reviews, code reviews, performance testing, and functional testing with a focus on product quality
• Maintain automations repository
• Stay current with software industry trends, tools, technologies, and best-practices, and incorporate them into your work
  
  

Required Qualifications

• Bachelor's degree or equivalent experience.
• RPA experience preferred (UI Path, Automation Anywhere, Blue Prism, Power Automate, or other RPA platform), or other client facing application development experience.
• Familiarity with databases technologies like SQL, Cosmos, Mongo, etc.
• Familiarity with healthcare revenue cycle and/or payer organizations will be helpful.
• Experience working in a in Scrum or other Agile development environment is preferred.
• Can-do attitude with a demonstrated ability to get things done under minimal supervision.
• Organized, detail-oriented, and process- and improvement-minded.
  
  

Preferred Qualifications

• Experience with one or more of the following programming languages:
• C#, VB.NET, C , JavaScript
  
  

CULTURE FIT

The culture at TMC embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. Creating a strong workplace culture has been one of our staples, which we believe encourages and inspires employees to do their best. We also embrace an "All In" mindset and give back to our communities through personal and company initiatives. Individuals in this role should embrace a mindset of continuous improvement and be prepared to have some fun along the way!