What are the responsibilities and job description for the Solutions Engineer position at Therapy Brands Thrive, LLC?
Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description Join Ensora Health as a Solutions Engineer and take ownership of the technical positioning for standard sales opportunities. You’ll deliver compelling demos, design tailored solutions, and validate technical requirements to ensure customer success. This role partners closely with Sales to uncover customer needs and align offerings to measurable business outcomes. If you thrive on independence, collaboration, and consistent execution across diverse customer scenarios, we’d love to hear from you. What You’ll Do Provide technical support during pre- and post-sales activities to ensure smooth solution adoption. Collaborate with Sales and Engineering teams to deeply understand customer requirements. Conduct engaging product demonstrations and presentations tailored to client needs. Prepare detailed technical proposals and documentation that reinforce solution value. Stay current on industry trends and emerging technologies to maintain expertise. Ensure compliance with company policies and technical standards in all deliverables. Support the Sales team in achieving revenue and growth targets through technical excellence. What You Bring Bachelor’s degree in Computer Science, Engineering, or a related field. 3 years of experience in technical support, solutions engineering, or a similar role. Strong understanding of relevant technologies and industry best practices. Proven ability to troubleshoot and resolve complex technical issues. Exceptional communication and interpersonal skills for customer-facing interactions. Ability to work independently while thriving in cross-functional team environments. Adaptability and eagerness to learn new technologies quickly. Willingness to travel as needed to support client engagements. Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.