What are the responsibilities and job description for the Payments Program Manager position at Therapy Brands Thrive, LLC?
Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description Payments are at the heart of Ensora Health’s growth. As the Payments Program Manager, you will lead the strategy, development, and execution of integrated payment solutions that power behavioral health, mental health, rehabilitation, and physical therapy practices across our SaaS platform. You’ll own the roadmap for our payments ecosystem, driving innovation, scalability, and compliance while ensuring a best-in-class experience for providers and patients. This role is ideal for a forward-thinking payments leader with deep experience in healthcare and fintech who thrives in shaping high-impact programs that move money efficiently and securely. Responsibilities Define and lead the enterprise payments strategy and multi-year roadmap covering card-not-present, ACH, and card-present transactions Architect a scalable payments platform that supports multiple practice management systems and future acquisitions Drive the transition from processor-specific integrations to a unified payments microservice, aligning priorities across engineering, finance, and operations Manage relationships with payment processors and vendors to improve authorization rates, optimize pricing, and enhance compliance performance Develop and standardize operational best practices for settlements, reconciliation, disputes, and fraud management Establish analytics frameworks to measure payment performance, reliability, and financial outcomes that guide executive-level decisions Partner with legal, security, and compliance teams to maintain PCI DSS v4.0, HIPAA, and NACHA standards Collaborate across engineering, product, and operations to deliver secure, scalable, and revenue-generating payment solutions Serve as the internal payments expert, mentoring peers and driving consistency in standards, documentation, and tooling Qualifications Bachelor’s degree or equivalent experience 8 or more years of experience leading payment strategy, integrations, or platform architecture in SaaS or fintech environments Proven success implementing enterprise payment technologies and managing large cross-functional initiatives Strong knowledge of card-not-present and ACH/NACHA payments, including healthcare billing workflows Experience working within Payment Facilitator, ISO, or marketplace models Demonstrated ability to align technical and business stakeholders toward shared outcomes Analytical and data-driven mindset with exceptional communication and influencing skills Familiarity with PCI, HIPAA, and NACHA compliance frameworks Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.
