What are the responsibilities and job description for the Intake coordinator position at Therapy and Beyond?
Job Description
The Intake Coordinator is a key member of our Home Office Team, tasked with supporting the Intake process for potential families at our locations in Colorado, Oklahoma, and Texas.
This role will join the intake team and ensure the success of our full cycle intake process with coordination of leads, communication, scheduling, and authorization.
This opportunity is based at our home office in Flower Mound, TX.
Summary & Expectations :
- Process incoming referrals into the CRM and EMR systems
- Facilitate the intake process for new patients, ensuring all necessary documentation is completed accurately and efficiently
- Collaborate with clinical and administrative teams to coordinate assessments, evaluations, and treatment plans for each child being considered for our programs
- Assist families with insurance verification and authorization processes to secure necessary coverage for ABA services
- Coordinate Financial Plan of Care with Billing Department
- Manage new patient intake from initial contact to first date of service
- Respond to Clinic Leadership requests and inquiries, escalating as necessary
- Collaborate with our marketing team to develop and maintain outreach materials and resources for prospective patients
- Passion for learning and a demonstrated ability to thrive in a continuous learning environment
Qualifications
- Bachelor’s Degree preferred with a concentration in Healthcare or Business related field,
- Prior experience with CRM software strongly desired
- Ability to receive and deliver constructive feedback
- Experience in health care, health insurance, and / or medical terminology preferred
- Empathy and perspective taking of patient, staff, and families
- Demonstration of professional behavior and strong interpersonal skills
- Appropriate discretion to maintain confidentiality
- Professionally skilled in verbal and written communications
- Meticulously organized in approach to medical record reviews
Additional Information
- Generous benefit Package including :
- Medical, Dental, Vision, and Disability
- Company Paid- Life Insurance
- 401K with company match
- Company Paid Short-Term Disability
- HSA and FSA options
- Paid Maternity / Paternity Leave
- Employee Assistance Program
- Employee Recognition
Status : Full-Time, salaried non-exempt
Reports to : Intake Supervisor
This role is paid biweekly between $40,000 - $50,000
Last updated : 2024-03-23
Salary : $50,000