Front Desk Receptionist/Scheduler

Position Title: Front Desk Receptionist (Medical Receptionist)
Employer: Therapeutic Innovations Physical Therapy
Location: Albuquerque, New Mexico
Employment Type: Part-Time

Position Summary:
Therapeutic Innovations Physical Therapy seeks a professional and dependable individual to serve as a Front Desk Receptionist. This role requires providing exceptional customer service both in-person and over the telephone. The Front Desk Receptionist will work in a fast-paced and dynamic outpatient physical therapy environment, offering administrative support to patients, healthcare providers, and insurance representatives.

Essential Responsibilities:

• Perform insurance verifications with health insurance carriers and communicate coverage information to patients.
• Communicate with patients' referring providers and insurance companies as needed.
• Complete general office duties, including but not limited to data entry, faxing, scanning, billing, and filing.
• Provide administrative assistance to patients and visitors, including scheduling appointments, collecting co-payments, and issuing receipts.
• Respond to patient and provider inquiries efficiently and courteously, both in-person and over the phone, ensuring calls are answered promptly.
• Serve as a liaison between patients and providers, maintaining a compassionate and professional demeanor.
• Maintain a neat and orderly reception and waiting area, reporting any damage to appropriate personnel.
• Facilitate the management and confidentiality of patient medical records in accordance with HIPAA standards.
• Greet and address patients and visitors professionally, directing inquiries appropriately.

Preferred Qualifications:

• Bilingual proficiency in Spanish (preferred but not required).

Minimum Requirements:

• High School Diploma or equivalent (Required).
• Minimum of one (1) year of experience as a Medical Receptionist.
• Experience managing multi-line phone systems (preferred).
• Ability to prioritize tasks and perform effectively in a fast-paced environment.
• Demonstrated self-starter with the ability to work independently and within a team setting.
• Strong incoming call management skills.
• High degree of integrity, reliability, punctuality, initiative, and adaptability.
• Excellent verbal and written communication skills.
• Ability to pass a criminal background check and valid identification verification.

Compensation:

• Hourly wage is negotiable and will be commensurate with experience and qualifications.

Application Requirements:

• Submission of a current resume.
• Provision of three (3) managerial references with the application.

Job Type: Part-time

Benefits:

• On-site gym
• Paid time off
• Paid training

Schedule:

• Monday to Friday

Language:

• Spanish (Preferred)

Work Location: In person