What are the responsibilities and job description for the Operations Coordinator position at Therapet: Animal Assisted Therapy?
Reports to: Executive Director
Classification: Full Time, Non-exempt
Schedule: Monday – Friday, 8:30am – 5:30pm
Job Description Summary:
The Operations Coordinator focuses on the general operations, record-keeping, and clerical duties for Therapet, including, but not limited to: volunteer compliance, donor records, financial statements, filing minutes and reports from Board and committee meetings, requests for community appearances, and training records. The Operations Coordinator also provides assistance with volunteer recruitment, communication and recognition, and with special events as needed.
Major Responsibilities:
- Support the Executive Director and the Board of Directors in human resources and financial functions
- Support the Development/Marketing staff and committees in administrative functions, including generating acknowledgment letters, keeping track of donations, and assisting with annual mailings
- Maintain volunteer files and scheduling system
- Assist with event and program preparation, planning, and execution
- Assist with programmatic administration and implementation
- A/R, A/P, billing, reconciling accounts, reporting via Quickbooks Online
- Volunteer Management; Volunteer Compliance
Other Responsibilities:
- Answer the telephone and assist callers as necessary
- Sort the incoming mail and process any checks
- Create various reports related to program evaluation and fundraising
- Prepare packets for monthly Board meetings
- Assist with special events as needed
- Social media and website management
- Provide support to committees as needed
- Assist in orientation for new and returning volunteers
- Attend monthly meetings with community members
- Inventory and ordering
- Perform other duties as assigned by the Executive Director
Qualifications:
- High school diploma or equivalent required; Associate’s degree or higher preferred.
- Experience with Quickbooks Online, Donor Perfect, Intuit GoPayment, Canva, Illustrator, WordPress preferred.
- Proficiency in Microsoft Office applications required.
- Ability to type at a moderate pace with accuracy required.
- Ability to operate general office equipment such as computers, printers, copiers, fax machines, scanners, calculators and telephones required.
- Prior non-profit experience and/or experience working with animals preferred.
- Highly detail-oriented with ability to prioritize tasks independently, accurately complete work under tight deadlines, and provide timely and accurate responses to requests.
- Strong oral and written communication, and time and project management skills.
- Availability to work limited evenings and weekends, typically not more than once per month.
- Understands and supports Therapet’s mission and values.
Physical Requirements:
- Must be able to lift a minimum of 30 pounds and to push/pull 50 pounds. Reasonable assistance may be requested when lifting, pushing and/or pulling are undertaken which exceed the minimum requirements. Ability to sit or stand for long periods of time. Ability to navigate throughout the East Texas region and travel to and from events as necessary.
Other Duties as Assigned Disclaimer:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.