Front Desk Secretary

Position Summary: The Registrar is responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.

Qualifications: The Registrar must have a minimum of a high school diploma or equivalent and must have effective communication, organizational and computer skills including word processing, spreadsheets and email.

Duties and Responsibilities: Every effort has been made to keep your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

â— General Responsibilities

• Answering phones (Patients, Doctors and Billing Dept.)
• Register patients (Chart, Insight EMR and Spreadsheets)
• Superbills (Print, Review Info and Collect)
• Filing / Scanning (Charts, Paperwork etc.)
• Daily reports and billing emails
• Communication (Patients and Staff)
• Transportation (Log and Calls)
• Co-pay (Log and Safekeeping)
  
  

◠Verifying patient’s Benefits and Eligibility

â— Obtaining authorization (Chart, Insight EMR and Spreadsheet)

â— Monitor pending authorization status via payer calls

â— Plan of Care Medicare faxing / Spreadsheet

â— Calling (Appointment Book, Calling List and No-Show Report)

◠Statistics – Daily reports and spreadsheets)

â— Scanning (New Patients, Authorization, Referrals, POC, Superbills etc.)

â— Communication with referring providers and marketing team

â— EMR Data entry for the following information

• Authorizations Info
• Benefits notes
• Case Supervisor
• Co-Pay
• Demographics
• Fax Auth request
• Follow up Visits
• Functional
• Hardship Agreement
• ID/Insurance Card
• Minor Consent
• No Show scheduling of Follow-up visits
• Onset date Info
• Payer Info
• POC Info
• Portal Scan
• Referring MD
• Referral date
• Scanned referral
• Welcome Packet
• Other Issues
• Referral
• Signature Date
• Admit Date
• Copay
• Secondary Insurance
• Worker's Comp/No fault
• Case Description
• Benefits status
• Self-Pay/Additional Notes
  
  

â— Participates the activities performed by the business, including implementing procedures, records management.

â— Accepts incoming and outgoing calls, maintains accurate messages and disseminates same. Reviews, sorts and delivers mail to the appropriate staff member

â— Serves as the point of contact for information concerning activities of the office.

â— Performs special projects as required.

Team Dynamics

â— Effectively communicates with staff to accomplish goals and objectives.

â— Effective use company email with staff to accomplish goals and objectives

â— Creates a work atmosphere that promotes cooperation, respect, flexibility and teamwork amongst peers and staff.

Safety And Sanitation

â— Follow all established safety procedures and precautions when operating equipment.

â— Report equipment malfunctions or breakdowns to the program manager as soon as possible.

â— Report all unsafe/hazardous conditions to the program manager immediately.

Customer Service

â— Maintains an adequate liaison with clients and staff.

â— Demonstrates awareness, respect and concern for internal customers (coworkers) and external customers (i.e. patients, residents, families, physicians, referral sources)

Patient’s Rights

◠Maintains confidentiality of all Patient’s/Client’s information to assure Patient’s/Client’s rights are protected.

Attendance

â— Observes rules, policies and regulations with regard to attendance, punctuality, appearance and professional attitude as established by the organization.

â— Due to the nature of the industry, many of our programs offer seven (7) day a week services. Accordingly, you may be asked to work weekends as part of your scheduled work week

Miscellaneous

â— Conforms to the HIPAA Compliance Program and applicable facility policies for patient privacy.

â— Conforms to security policies and procedures.

Physical Demands

â— Must be able to Sit, Stand, bend, lift and move intermittently throughout the day.

â— Must pass Medical and Physical examination based on job qualifications, requirements and duties/responsibilities.

Mental Demands

â— Must be able to work independently with periodic (daily or less) support and direction.

Cognitive Demands

â— Must be able to shift attention and task performance based on priorities.

â— Must be able to work in a distractible and stimulating environment.

â— Must be able to read, understand, and comply with policy and procedures.

â— Must have effective verbal and written communication skills.

Sensory Demands

â— Must have visual, hearing and sensory skills adequate to preserve patient and personal safety.