What are the responsibilities and job description for the Reset Wellness Specialist | Brentwood (PT) position at Therabody?
Who We Are
Our singular mission is to help people feel better naturally. We believe that when people feel better, they’re freer to do what moves them. We’re committed to continuous innovation and surround ourselves with specialists, thought leaders, and experts - inside and outside of the office.
We’re dedicated to leading the tech wellness industry, and that starts with our employees. If you thrive in creative environments, are concerned with big, innovative ideas, love to collaborate, have an entrepreneurial spirit, and are driven to succeed, get in touch with us. Together we can push the limits of what can be achieved for everybody.
We are seeking a part-time Reset Wellness Specialist to join and contribute to an environment where a world-class team of brand ambassadors is empowered and supported to deliver market-leading engagement with each of our guests. The Reset Wellness Specialist will be responsible for working one-on-one with consumers, providing a unique educational experience within the wellness realm. In addition, our stores serve as a connection point for our current and future community, where we drive brand immersion, deliver impactful engagement, and build community.
Key Responsibilities
Our singular mission is to help people feel better naturally. We believe that when people feel better, they’re freer to do what moves them. We’re committed to continuous innovation and surround ourselves with specialists, thought leaders, and experts - inside and outside of the office.
We’re dedicated to leading the tech wellness industry, and that starts with our employees. If you thrive in creative environments, are concerned with big, innovative ideas, love to collaborate, have an entrepreneurial spirit, and are driven to succeed, get in touch with us. Together we can push the limits of what can be achieved for everybody.
We are seeking a part-time Reset Wellness Specialist to join and contribute to an environment where a world-class team of brand ambassadors is empowered and supported to deliver market-leading engagement with each of our guests. The Reset Wellness Specialist will be responsible for working one-on-one with consumers, providing a unique educational experience within the wellness realm. In addition, our stores serve as a connection point for our current and future community, where we drive brand immersion, deliver impactful engagement, and build community.
Key Responsibilities
- Administer client sessions using our suite of services and technologies
- Schedule client appointments, manage appointment confirmations, and proactively handle any cancellations
- Manage register, merchandise, and service transactions
- Help maintain high standards of retention, customer satisfaction and brand loyalty
- Ensure facility and equipment are clean, properly maintained, safe, and in working order
- Understand and use universal precautions when providing services
- Help manage incoming customer inquiries through email, chat, phone, social media, and internal POS/Scheduling software
- Assist with community outreach and events
- Perform all services based upon current licensure or certification and working precisely within scope of practice
- Maintain an unwavering focus on the end-to-end customer experience
- Assist in finding natural solutions for high-performance, recovery and enhancing beauty
- Provide expert guidance in the effective use of technologies, products and services - and can explain their benefits to clients with ease
- 3 years delivering services in a fitness or healthcare facility
- A current fitness certification, massage therapist license, esthetician license, or applicable university degree (i.e. Kinesiology, Exercise Science, Sports Medicine, ACSM, ACE, NASM, CSCS, etc.)
- CPR/AED Certification
- Ability to work any day/time of the week, no restrictions
- Ability to meet the physical requirements of the job including: standing for 8 hours, occasionally sitting, walking, kneeling, and reaching, lifting or moving up to 50 lbs.