What are the responsibilities and job description for the IT Support Specialist position at thenuclearcompany?
The Nuclear Company is the fastest growing startup in the nuclear and energy space creating a never before seen fleet-scale approach to building nuclear reactors. Through its design-once, build-many approach and coalition building across communities, regulators, and financial stakeholders, The Nuclear Company is committed to delivering safe and reliable electricity at the lowest cost, while catalyzing the nuclear industry toward rapid development in America and globally.
About the role
The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly.
Responsibilities
- Respond to user inquiries via phone, email or ticketing system.
- Diagnose and resolve hardware, software, and network problems.
- Install, configure, and maintain desktops, laptops and peripheral devices.
- Mange user accounts, permissions, and access in Active Directory or similar systems.
- Perform routine system updates, patches, and security checks.
- Document issues and solutions in the knowledge base for future reference.
- Assist with onboarding and setup of new employees' IT equipment.
- Escalate complex issues.
Experience
- Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments.
- Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration.
- Experience with Active Directory for user account management and group policies.
- Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools).
- Ability to use remote support tools and ticketing systems (e.g. ServiceNow, Zendesk).
- Knowledge of basic cybersecurity practices, including endpoint protection and patch management.
- Excellent problem-solving skills and ability to document technical solutions clearly.
Benefits
- Competitive compensation packages
- 401k with company match
- Medical, dental, vision plans
- Generous vacation policy, plus holidays
Estimated Starting Salary Range
The estimated starting salary range for this role is $59,000 - $67,000 annually less applicable withholdings and deductions, paid on a bi-weekly basis. The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure, skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.
EEO Statement
The Nuclear Company is an equal opportunity employer committed to fostering an environment of inclusion in the workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We prohibit discrimination in all aspects of employment, including hiring, promotion, demotion, transfer, compensation, and termination.
Certain positions at The Nuclear Company may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in The Nuclear Company limiting its consideration of certain applicants.
Salary : $59 - $67