What are the responsibilities and job description for the Supervisor of Guest Services position at themaritimeaquarium?
ORGANIZATION BACKGROUND
POSITION OVERVIEW
This position requires the ability to stand or sit for extended periods. The part-time supervisor, with minimal supervision, provides direct supervision, training, and support for Guest Services Associates and Guest Services stations.
This is a part-time position with an hourly rate of $21.00. Weekend and Weekday availability required.
Minimum Qualifications
- At least 2 years of supervisory experience.
- High School diploma is required.
- Enthusiastic, friendly, outgoing, and engaging.
- Strong communication skills, excellent mathematical skills, and attention to detail.
- Comfortable interacting with large crowds.
- Comfortable with radio communication.
- Commitment to high guest service standards.
- Ability to work on weekends, holidays and occasional evenings (preferred open availability).
- Required to wear a uniform and follow departmental dress code.
- Proficiency in a second language is a plus.
Essential Job Functions
- Supervises and trains Guest Services Associates in a professional daily working environment.
- Assists the Guest Services Management team in the preparation and distribution of daily staff schedules.
- Facilitates the preparation and organization of Oyster Hall for group arrivals.
- Addresses visitor concerns and supports staff in making customer service decisions to resolve issues in challenging situations, as needed.
- Provides troubleshooting support for staff utilizing Tessitura.
- Trains new employees and implements staff development initiatives.
- Reconciles daily sales and bank deposits.
- Conducts daily safe counts to ensure accuracy.
- Capable of covering Guest Services Associate positions as required throughout the facility.
- Participates in and contributes to scheduled staff training sessions and meetings.
- Informs the Manager of any staffing-related concerns.
- Maintains clean and organized workstations and ensures that staff adhere to these standards.
- Oversees the maintenance of supplies, including wheelchairs and strollers.
- Facilitates opening and closing procedures for all operational areas (Ticket Booth, 4-D Theater).
- Regularly checks in on all stations to ensure staff compliance with established protocols throughout the day.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, Description and activities may change at any time with or without notice.
The Maritime Aquarium is an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply.
Salary : $21