What are the responsibilities and job description for the Senior Product Manager - Web position at TheLab?
Job Title: Senior Product Manager - Web
Location: NYC (Hybrid)
Reports To: Director of Product Management
About thelab
We’re thelab: part creative studio, part production powerhouse, and all about solving real problems with smart, scalable solutions. From concept to commerce, we work with top-tier brands to create bold ideas and make them real across every touchpoint. We build things that move fast and scale smarter, and we have a lot of fun doing it.
We’re a team of strategists, creatives, devs, and doers who believe collaboration isn’t a buzzword; it’s our baseline. No egos. Just smart people making great work together.
The Role
We’re looking for a Senior Product Manager/Project Manager with web project experience to join our growing team. You’ll help lead the charge for some of our key client accounts. This will include fast-moving, multi-channel digital projects, especially focused on websites including ecommerce. If you’re someone who thrives in a creative and tech-driven environment, loves getting into the details, and knows how to keep everyone and everything on track, this could be the role for you.
What You’ll Do
- Lead and manage web and e-commerce projects from kickoff to launch and strategic growth over time
- Own project plans, timelines, resourcing, budgets, and day-to-day communications
- Serve as the main point of contact between clients, developers, creatives, and strategists
- Translate business goals and client feedback into actionable tasks and timelines
- Collaborate with designers on creative executions that meet requirements and developers to scope technical features and functionality
- Help review and test work before it goes out the door—no pixel or product tile out of place
- Communicate clearly, proactively, and with a sense of calm urgency, even when things change (because they will)
What You Bring
- 5-7 years of experience in project management, preferably at a digital or creative agency
- Hands-on experience managing web projects
- Familiarity with e-commerce flows, UX best practices, and web development processes
- Strong communication and collaboration skills—you know when to escalate and when to dig in
- Comfort working in various project management tools
- A proactive, solution-oriented mindset—you anticipate blockers and solve them before they become problems
- A healthy respect for creative, strategic, and technical thinking—you know how to speak everyone's language
Nice to Have
- Familiarity with platforms like Figma, Klaviyo, Gsuite
- Agency experience with multiple stakeholders or multi-brand portfolios
Why You’ll Love Working Here
- A culture of creativity, collaboration, and zero ego
- Projects that push boundaries, not just pixels
- Work that blends brand, content, and commerce
- Smart, supportive teammates who have your back
- Real opportunities for growth
The role is hybird - in our Madison Square Park office Tues-Thurs. Benefits include a competitive salary of 100-120k, medical (Anthem BCBS), 401k match, unlimited PTO and the best snacks in town.