Administrator / Supervisor of Clinical Services

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties And Responsibilities

Agency Administration & Operations

• Interpret and execute policies established by the governing authority to ensure consistent operations and compliance with all federal, state, and local regulations.
• Organize and direct daily agency operations, including clinical and administrative activities.
• Plan, implement, and evaluate agency programs to meet the medical, nursing, rehabilitative, and social needs of clients.
• Develop and maintain the agency’s budget in collaboration with the governing authority, ensuring efficient use of resources.
• Oversee the maintenance of medical and administrative records to ensure regulatory compliance and accuracy.
• Serve as the primary liaison between the governing authority, professional advisory committee, and agency personnel.
• Maintain accurate and current public information and coordinate community and referral relationships.
• Develop a written plan for delegation of administrative duties to ensure operational continuity in the Administrator’s absence.
  
  

Clinical Oversight & Quality Assurance

• Assume primary authority and responsibility for ensuring the quality and coordination of all clinical services provided by the agency.
• Supervise, evaluate, and mentor clinical personnel to ensure safe, effective, and compliant delivery of care.
• Conduct clinical competence evaluations for nursing staff and oversee evaluation of direct care personnel.
• Participate in the development, implementation, and review of agency policies, procedures, and standards of care.
• Monitor and review clinical documentation and care planning to ensure regulatory compliance and quality outcomes.
• Collaborate with interdisciplinary teams, including participation in case conferences, care planning, and performance evaluations.
• Participate in the agency’s Quality Assurance and Performance Improvement (QAPI) program to promote ongoing service excellence.
• Ensure compliance with all applicable Connecticut Department of Public Health and Public Health Code requirements.
  
  

Human Resources & Staff Development

• Ensure the employment of qualified personnel and oversee recruitment, onboarding, and performance management processes.
• Conduct regular performance evaluations and address performance deficiencies through coaching and corrective action when necessary.
• Provide structured orientation, in-service education, and ongoing professional development opportunities for all staff.
• Promote a culture of collaboration, accountability, and continuous improvement across all levels of staff.
  
  

Required Education, Licensure, And Experience

Per Connecticut Regulation 19-13-D67(a)(1-7) and 19-13-D68(e)(1-3):

Administrator Requirements (must Meet One Of The Following)

• Master’s degree in nursing with an active Connecticut RN license and at least 1 year of supervisory or administrative experience in a health care setting involving care of the sick; OR
• Master’s degree in public health or administration (with concentration in health services administration) and 1 year of supervisory or administrative experience in a health care setting involving care of the sick; OR
• Bachelor’s degree in nursing with an active Connecticut RN license and at least 2 years of supervisory or administrative experience; OR
• Bachelor’s degree in administration with a concentration in health services administration and 2 years of supervisory or administrative experience; OR
• A licensed physician in the State of Connecticut with at least 1 year of supervisory or administrative experience in a health care facility; OR
• Continuous employment as an administrator of a Connecticut home health care agency as of January 1, 1981 (meeting applicable grandfathering provisions).
  
  

Supervisor of Clinical Services Requirements (must meet one of the following):

• Master’s degree in nursing or public health plus 1 year of full-time clinical experience in home health or community health involving care of the sick at home; OR
• Bachelor’s degree in nursing plus 3 years of full-time clinical experience, including 1 year in home health or community health; OR
• Diploma or associate degree in nursing plus 3 years of full-time clinical experience in the past 5 years, including 1 year in home health, and certification in community health nursing or completion of 6 credits in community health theory or healthcare management within the past 2 years; OR
• Continuous employment as Supervisor of Clinical Services in a Connecticut licensed home health agency since before January 1, 1979.
  
  

Knowledge, Skills, And Abilities

• Comprehensive knowledge of Connecticut home health care regulations and compliance requirements.
• Demonstrated leadership, communication, and interpersonal skills with a people-first management approach.
• Strong organizational and administrative abilities, including budgeting, policy development, and performance management.
• Proficiency in clinical assessment, care coordination, and documentation review.
• Ability to evaluate outcomes, manage projects, and implement quality improvement initiatives.
• Skilled in staff supervision, conflict resolution, and team development.
• Commitment to ethical leadership, patient-centered care, and regulatory compliance.
  
  

Physical Requirements

• Ability to travel locally up to 10% for staff supervision, client visits, or community engagement.
• Ability to lift and carry up to 15–20 pounds.
• Ability to sit, stand, walk, and perform repetitive motions for extended periods.
• Ability to use standard office equipment such as a computer, telephone, and photocopier.
  
  

Benefits For Full Time Employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
  
  

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.