RN Client Success Manager

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. Essential Duties and Responsibilities: Understanding the new client including proactively identifying areas of interest, reaching out immediately after the client has been assigned to you and calendaring a first meeting and, having a collaborative relationship with clients and family members. Conducting in- person nursing initial and reassessments and quality assurance visits that include but are not limited to a view of Home safety assessments, the client’s daily routines, the client’s preferences and needs converting them into active service with a Care Plan tailored to their unique needs. The assessment includes the informal and formal support systems and caregiving needs. Ensuring caregivers meet state requirements, are adequately trained to perform their responsibilities and receive RN instruction and/or supervision as required. Continuously ensuring a good experience for our clients by building rapport to create engagement and being highly visible to the client and the client's support systems. After receiving the assignment, ensuring that ClearCare is up to date with all relevant information. Making regular home visits, reassessments as needed and when there is a change of condition, provide updates to the care plan and communication to the team. This will include recommendation of the ideal caregiver for the client needs and noting specialized training of caregivers as needed, quality assurance visits and regular review of care notes. Reviewing of the client rates as the care progresses Ensuring that all state regulations are considered and compliance with visits and documentation is met. Looking for cross-referral opportunities and other means of increasing business from existing clients. Providing extra support for new client cases, including home visits during the first caregiver schedule and within the first two weeks of service, to ensure complete client satisfaction. Communicating effectively with team members to ensure the best possible match of caregivers to client needs, the accuracy of client billing, long- term care insurance communication or education Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families. Implementing TheKey operating model and following all company guidelines and applicable state regulations. Exercising and applying home care knowledge, business goals and care management goals that meets state home care regulations. On call and after hours support as needed Additional duties as assigned. Required Skills, Education and Certifications: Current Registered Nurse license in the state of employment; continued employment is contingent upon maintaining active license in good standing; BSN preferred 5 years’ experience in health care, elder care, social work or related industry preferred Excellent customer service and conflict resolution skills Computer proficiency and ability to document timely and accurately notes in system related to client visits Current driver’s license and proof of insurance Physical Requirements: Ability to travel approximately up to 30% of the time Ability to lift and carry up to 15-20 pounds Ability to sit, stand and walk for prolonged period of time throughout the work day Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc. Benefits for full time employees Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non-Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. California Residents Only: In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded. #LI-TK TheKey is the comprehensive care solution for seniors who wish to age well in their home. The company offers concierge-level care management and dependable in-home assistance to seniors across over 150 locations throughout North America. A mission-driven organization, the Company’s dedicated experts proudly assist thousands of clients in optimizing their quality of life as they “age in place” in the comfort of their homes. The holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit. TheKey prides itself on its people and is seeking exceptional talent to join our team. TheKey continues to expand its reach in helping more families with all they need to allow their aging loved ones to live well at home. Building upon a legacy of excellent customer service, innovation and great people, TheKey is just getting started on the impact the organization can make on the community.