COO (JN -122025-5860)

Bluestar Marine is a leading, high-end provider of marine air quality services, HVAC-related solutions, and technical field expertise for superyachts and luxury vessels based in Fort Lauderdale, Florida. Serving an elite global clientele (Yacht Managers, Captains, Chief Engineers, Yachting Industry Professionals) who expect precision, professionalism, discretion, and speed.

For more than a decade, Bluestar has earned a reputation for:

● Technical excellence

● Precise workmanship

● High-end client service

● Deep field expertise

● Fast response in complex marine environments

● Exclusive distributor of Airlock (marine air purification)

After over a decade of strong growth, Bluestar is now entering a new stage of operational maturity. We are therefore seeking a very capable COO/GM to step in as the definitive integrator and to become the operational leader responsible for building the systems, structure, and accountability required for scale.

This role is being created to transform Bluestar from a high-performing founder-led company into a fully structured, predictable, scalable organization.

The COO/GM will transform Bluestar from a high-performing, founder-driven operation into a fully structured, system-driven, accountable organization capable of sustained growth.

Position Overview

The COO/GM will have immediate and full operational decision-making authority across all areas and over all operational staff and functions, within the strategic and financial frameworks established by ownership.

1. Operational Oversight

The COO/GM has operational oversight of:

● Field operations

● Scheduling and resource allocation

● Project coordination

● Documentation quality and reporting standards

● Administrative workflows and process discipline

● Recruiting and talent acquisition procedures

● Operational finance alignment (job costing, margins, efficiency)

● Service consistency and client deliverables

● SmartSuite/FSM implementation and optimization

● Organizational structure and role clarity

● KPI and accountability frameworks

2. Functional Leadership

The COO/GM provides functional leadership:

● Field Operations through the Operations Manager

● Project Management

● Technical and Quality Control Managers

● Controller on Operational Finance and Job Costing

● Project Administration Management

● Strategy & Growth Execution

● Marketing Operations

● Office Administration Management

3. Collaboration with Owners

The COO/GM collaborates with:

● Executive Director: strategy, corporate development, high-level direction.

● Operations Director: field alignment, job execution, operational coordination.

Key Responsibilities:

● Field Operations & Service Excellence

● Project Management & Scheduling

● Training, Quality & Field Competency

● Operational Leadership & Execution

● Performance & KPI Management

● Financial & Administrative Control

● Team Leadership & People Management

● SmartSuite / FSM Implementation & Operational Systems

● Recruiting & HR Foundations

● Airlock Distribution & Operational Integration

● MIEQ Certification Program & Environmental Intelligence Leadership

Required Experience & Qualifications

1. Leadership & Operational Experience

● 7 years of progressive operations leadership in:

● Field Services - Previous experience in field operations is a MUST

● Specialized Trades

● Marine Services

● HVAC Commercial Services - Previous experience in the industry is a MUST (maritime, industrial, commercial, or residential)

● Highly-Customized Field Operations experience is a MUST

● or other High-Variance Technical B2B Environments

● 5 years in a senior operational role (COO, GM, Director of Operations, or equivalent) Experience leading and developing 15-50 team members across field, PM, and admin functions.

● Demonstrated success transforming founder-led companies into structured, process-driven operations.

2. Technical & Systems Experience

● Proven experience implementing, optimizing, or scaling FSM / CRM / ERP systems

● Deep understanding of service-company operational finance, including:

P&L alignment

Job Costing

Margin Optimization

Cash-to-Cash Cycles

Operational Leverage

● Strong data competency with ability to build KPI dashboards and reporting frameworks

3. Performance Track Record

● Demonstrated ability to lift operational performance through systems, accountability, and process discipline.

● Experience managing profitability via field metrics such as:

RPE (Revenue Per Employee)

Utilization

Job Margin Accuracy

Rework Reduction

● Proven ability to support or sustain 25% year-over-year growth in service-based environments.

● Experience building SOPs, training systems, and accountability frameworks.

Key Competencies

● Operational Integrator: unifies all areas into one coordinated execution

engine

● Field workflow mastery: deep understanding of field execution and logistics.

● Scheduling & Capacity Management: aligns resources with project scope and demand.

● Accountability Builder: establishes performance management systems

● Financial Alignment: mastery of job costing, margin visibility.

● Data and Documentation: proven ability to transform complex field data (photos, records) into professional, client-facing reports and documents.

● SOP development

● Technical Documentation Control: ensures clean, accurate reporting standards.

● Team Development

● Cross-Department Integration

Please apply directly sending your resume to yourpath2grow@gmail.com

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