Sr. Account Manager (Healthcare Industry)

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.  

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!

Position Summary:

Senior Account Managers (Senior Directors) on our Member Development team own and actively manage a large, complex member portfolio with direct accountability for revenue retention and expansion across a member pool. In this role, Senior Directors sustain long-term member relationships while delivering high-impact service aligned to member needs and firm objectives.

Primary Job Duties:

• Owns a high-volume renewal book, balancing retention, expansion, and risk mitigation across a diverse Industry member portfolio
• Operates with clear renewal targets, forecasting outcomes, and proactively escalating themes of risks and opportunities to VP of Account Management and Service Delivery leadership
• Leads renewal and expansion negotiations, including membership scope, fees, and term discussions, in a partnership with Member Development and Finance.
• Actively manages members at-risk, developing and executing save strategies to protect revenue and logos.
• Ensures accountability during member onboarding, setting up relationships for long-term success and proactively identifies opportunities to improve the member experience
• Collaborates with internal stakeholders on productized offerings within the Academy community

Minimum Qualifications:

• Bachelor’s degree required
• 8 years’ experience in a Business Development or Account management role
• Experience in directly owning the renewal process
• Knowledge of the healthcare industry and trends
• C-suite level stakeholder experience preferred
• Ability to travel

Interpersonal Skills & Attributes:

• Strong commercial mindset
• Accountable to results and outcomes
• Experienced leading complex commercial conversations
• Self-directed and highly organized
• Experienced with Executive-level engagement
• Clear, concise communicator
• Strategic problem solver
• Persistent and resilient
• Highly collaborative
• Client-centric

Compensation:

130,000-150,000 performance based bonus 

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision, and the ability to work with screens or monitors for prolonged periods of time. This position is primarily a sedentary job where the team member will be seated for the majority of the day.

Notice of Equal Opportunity Employment:

The Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Academy will provide reasonable accommodations for qualified individuals with disabilities. The Academy’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.