Supervisor, Surgery Scheduling

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness – Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Supervisor, Surgery Scheduling oversees the day-to-day operations of the department. Organizes and supervises the daily workflow, creates department schedules, and reallocates team members and resources based on business need. She/he will makes independent decisions and takes action regarding routine and complex staffing and unit workflow issues. Serves as the primary liaison between physician clinics, patients, team members, Perioperative staff and Perioperative leadership across entire ThedaCare system. Ensures compliance with regulatory agency requirements, and that department policies and procedures are being followed. Promotes and strengthens team member engagement, process improvement initiatives, physician clinic and patient satisfaction, and workplace safety. Incumbent will maintain and enhance interpersonal relationships with physician clinic l staff, Perioperative team members and department staff. Job Description: The Oncology Supervisor, Surgery Scheduler has oversite of the scheduling and coordination of care for Cancer Center patients to ensure that necessary information is in place to support quality, timely service. This includes scheduling diagnostic, hematology, radiation, and infusional services. Performing coordination for care navigation with patient financial advocacy collaboration. In addition, communicating essential information to patients regarding the services being ordered for both medical oncology and radiation oncology. The Oncology Supervisor, Surgery Scheduler oversees these functions while meeting the mission and goals of ThedaCare and regulatory compliance requirements. The Oncology Supervisor, Surgery Scheduler position has a home base at ThedaCare Regional Cancer Center Appleton, however will be required to travel to outreach clinics located in Berlin, Neenah, Oshkosh, Waupaca, New London and Shawano. Travel expenses will be reimbursed. The shift will be Monday through Friday, 8 AM to 4:30 PM. No weekends or holidays. Key Accountabilities: Responsible for successful execution of daily department functions. Provides input to and supports the operations and fiscal health of the department to achieve business goals. Assists team members to ensure scheduling of procedures and testing has occurred and necessary resources are available prior to a procedure. Oversee the quality program (metrics) for the department and ensures that all standards are met. Assists with the development, implementation, and data collection processes. Ensures that current licensure, competencies, safety, BLS, and infection control processes are up to date and followed in the department Coordinates and ensures that team members have the appropriate training in new processes and equipment changes, including clinical documentation. Ensures professional practice standards are met through reviews, meetings, reports, and observation of results. Monitors scheduling cadence and supports department workflow. Oversees supply ordering and ensures adequate cost controls are in place to meet financial standards. Serves as occupational/environmental health liaison for the department. In collaboration with the department manager, provides input into the hiring process and is responsible for successful orientation of team members. Develops performance expectations, coaches, evaluates, and motivates team members. Investigates complaints and performance concerns. Ensures team members are in compliance with ThedaCare and department policies, regulatory requirements, and laws. Coaches team members to work safely to prevent injuries and ensure an ethical, non-discriminatory, and safe work environment. Qualifications: Bachelor’s degree in a related field preferred. Two years of clinical experience required. Two years of progressive leadership experience including leading work teams and/or projects. Physical Demands: Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties Work Environment: Infrequent exposure to sharp objects and instruments Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock Possible exposure to communicable diseases, hazardous materials, and pharmacological agents Occasional contact with aggressive and or combative patients Use of computers throughout the work day Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Normally works in climate controlled office environment Frequent sitting with movement throughout office space Position requires compliance with department specific competencies. Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: ThedaCare Regional Cancer Center - Appleton,Wisconsin Overtime Exempt: Yes About ThedaCare ThedaCare is a community health system consisting of seven hospitals, numerous clinics and related services.We are the third largest health care employer in Wisconsin and the largest employer in the state's second largest economic market - Northeast Wisconsin - with approximately 6,800 employees. Through our 100-year history, ThedaCare has woven itself into the very fabric of the communities we serve. For our employees, ThedaCare offers an environment that not only welcomes but also encourages innovative thinking and fresh approaches to today’s health care challenges. We’ve improved the health of thousands of individuals. We know this because we track our quality and constantly seek to improve our care and services for the members of our communities. This job posting is available in other languages besides English free of charge. Please contact the ThedaCare Employment Center to make your request at 920-830-5800 and then prompt “1”. ThedaCare is an Equal Opportunity Employer. ThedaCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ancestry, color, religion, sex, gender identity, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.