What are the responsibilities and job description for the Room Service Representative - Casual Hours position at thedacare?
Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness – Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Room Service Representative takes patient meal orders for the room service program and assists with appropriate meal selections for the patient in accordance with their medically-directed diet order. Enters data into the software program, run reports, and performs other department record keeping functions. Assists with cash handling procedures in the department. Job Description: SCHEDULE: (1) shift every 2 weeks minimum (able to pick up open shifts) Cross trained between the following shifts: 6:30a-11a, 3p-6:45p, 4p-7p Every other weekend required 2 holidays per year required KEY ACCOUNTABILITIES: Uses excellent customer service skills to order meal choices of the patient or to politely explain when selections need to be modified to fit the prescribed diet order. Takes meal orders via phone or visits patient in room as appropriate. Processes tube feeding and nourishments orders, prints labels, and checks for accuracy. Communicates with patient and/or nutrition care team regarding feeding issues of the patient including the missed meal report. Prepares production records, service factor records, floor stock charges, and other department files. Assists in projects as needed to meet the demands of the department. Identifies and brings forward any issues regarding the room service software program that impede quality service for our patients. Works with food production teams to ensure meal orders are clear. Assists with system applications, quality audits, and training and reference materials for dining services software. Cleans, sanitizes, and maintains an organized work area. Performs other duties as assigned. QUALIFICATIONS: High school diploma or GED preferred PHYSICAL DEMANDS: Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT Normally works in climate controlled environment Frequent standing with movement throughout work area Frequent exposure to sharp objects and instruments Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock Occasional high noise level in work environment Possible exposure to hazardous materials Interaction with department members and various catering customers Scheduled Weekly Hours: 4 Scheduled FTE: 0.1 Location: ThedaCare Regional Medical Center - Appleton - Appleton,Wisconsin Overtime Exempt: No Worker Shift Details: Variable About ThedaCare ThedaCare is a community health system consisting of seven hospitals, numerous clinics and related services.We are the third largest health care employer in Wisconsin and the largest employer in the state's second largest economic market - Northeast Wisconsin - with approximately 6,800 employees. Through our 100-year history, ThedaCare has woven itself into the very fabric of the communities we serve. For our employees, ThedaCare offers an environment that not only welcomes but also encourages innovative thinking and fresh approaches to today’s health care challenges. We’ve improved the health of thousands of individuals. We know this because we track our quality and constantly seek to improve our care and services for the members of our communities. This job posting is available in other languages besides English free of charge. Please contact the ThedaCare Employment Center to make your request at 920-830-5800 and then prompt “1”. ThedaCare is an Equal Opportunity Employer. ThedaCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ancestry, color, religion, sex, gender identity, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.