What are the responsibilities and job description for the Regional IT Lead Analyst position at Thecsp?
CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you're only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more.
Job Description
Key Responsibilities***This position will require up to 25% travel
- Oversee day-to-day IT support across multiple plants and offices
- Serve as Tier 2/3 escalation for complex technical issues
- Ensure consistent service delivery and SLA performance
- Drive root cause analysis and long-term issue resolution
- Standardize IT processes, tools, and support models across sites
- Ensure uptime and reliability of plant systems (MES, traceability, shop floor technology)
- Support production-critical infrastructure and connectivity
- Oversee Active Directory, Microsoft 365, virtualization, and network infrastructure
- Provide leadership and guidance to plant IT support staff
- Lead regional IT projects and continuous improvement initiatives
- Manage vendors and partner with business stakeholders
- Support ISO 27001 and TISAX audit readiness
- Maintain documentation, standards, and compliance
- 5 years of progressive IT experience in enterprise environments
- Strong experience supporting multi-site operations
- Manufacturing or plant IT experience strongly preferred
- Proven ability to lead projects and coordinate across teams
- Active Directory, Windows Server, endpoint management
- Microsoft 365 (Exchange, identity, user management)
- Networking (LAN/WAN, firewalls, switches, routing)
- Hands-on troubleshooting across infrastructure stack
- Experience with MES / plant systems is a plus
- Strong technical leadership with hands-on capability
- Ability to operate in fast-paced plant environments
- Excellent communication and stakeholder alignment
- Problem-solving and decision-making under pressure
- Focus on standardization and operational efficiency
- Multi-site manufacturing and office environment
- Up to 25% travel required
- On-call and off-hours support as needed
- Ability to support physical infrastructure (up to 50 lbs)
- Stable, consistent IT operations across all sites
- Reduced downtime and faster issue resolution
- Strong partnership between IT and plant operations
- Successful delivery of regional IT initiatives
- Well-supported and high-performing local IT teams
If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!