What are the responsibilities and job description for the Senior Field Outreach Specialist position at TheCorporate?
Job Title: Senior Field Outreach Specialist
Location: San Rafael(hybrid)
Type: Contract
Job Responsibilities
Minimum:
Skills: customer service,utilities,construction
Location: San Rafael(hybrid)
Type: Contract
Job Responsibilities
- Become a subject matter expert on the System Hardening and Undergrounding Program
- Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work
- Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner
- Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAP
- Initiate strong working relationships with work sponsored project managers (PMs)
- Function as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others
- Take the lead to develop local tactical plans, project by project, based on in-field expertise
- Strategize and develop customized outreach plans for specific projects with input from PM and team
- Tailboard and educate internal and external project crews regarding customer concerns or issues
- Route and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concern
- Facilitate customer escalations including legal claims and restoration efforts as needed
- Consistently document customer communications
- Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing
- Regularly attend RSM meetings to educate and update on key projects and any customer escalations
- Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects
Minimum:
- Bachelor’s degree in engineering, business, marketing, communications, or related degree or equivalent work experience
- 4 years of customer service, program management, project management, gas/ electric construction, and/or energy efficiency sales and/or service experience
- Must possess a valid California driver’s license or ability to obtain by first day of employment
- Positive, enthusiastic, collaborative, customer-centric self-starter
- Detail-oriented and meticulous on documentation, work planning, training and safety
- Accountable, dependable, and initiative-taking to work hard with limited supervision
- 3 years of previous customer facing customer service and/or customer facing roles
- Demonstrated proficiency in achieving results by leading and influencing matrixed teams with limited leadership guidance
- Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature
- Advanced knowledge of assigned area of expertise
- Effective at negotiating and able to communicate effectively and comfortably at director level and below internally and with customers and third parties
- Demonstrated proficiency with intermediate levels of Excel, Word, PowerPoint, and other like tools
- Strong presentation and time management skills
Skills: customer service,utilities,construction