Box Office Manager

POSITION: Box Office Manager

REPORTS TO:  Director of Marketing

CLASSIFICATION: Full-Time, Non-Exempt (0vertime-Eligible)

SALARY: $42,000-$45,000 per year based on 40 hours per week

POSITION DESCRIPTION:  Support the mission and vision of Theater Latté Da by providing excellent guest service selling tickets and managing the Box Office for Theater Latté Da.

ORGANIZATION SUMMARY:

Founded in 1998, Theater Latté Da (TLD) is entering its 27th year of presenting original and re-imagined musical theater. Theater Latté Da seeks to create new connections among story, music, artist, and audience by exploring and expanding the art of musical theater.  We believe in work that is bold and collaborative; we act with integrity and gratitude. These values infuse all aspects of the organization and drive the discussion at every stage of decision-making.  

Theater Latté Da believes in a culture of inclusion, diversity, equity, and access.  The diverse and dynamic interests of those who work here provide opportunities, both organized and impromptu, for individual pursuits and exploration. 

Primary Duties and Responsibilities:

Customer Service:

• Provide excellent guest service to patrons over the phone and in-person
• Promptly respond to customer inquiries and requests via phone and email
• Resolve ticketing issues and respond to customer inquiries with empathy and authority
• Complete other administrative tasks and attend staff meetings as requested
• Manage and schedule a small team of part-time box office associates

Box Office Sales & Ticketing:

• Manage Salesforce PatronManager to build events and season ticket packages for the season
• Serve as the organization’s primary contact in selling subscription, single and group tickets using Salesforce (CRM) software
• Manage subscriber database
• Send pre-show emails for upcoming performances to patrons
• Work and manage Box Office during regular daytime hours
• Identify opportunities for potential ticket sales
• Maintain and update patron records
• Maintain a clean and organized box office and lobby
• At request of Marketing Director, create and manage discount codes ; maintain established discounting programs
• Create and distribute reports to support Marketing Director and Managing Director, when needed
• Manage  internal complimentary ticket fulfillment and tracking

Experience, Skills, and Abilities

• 2-3 years of experience in a box office with a computerized ticketing system required with experience in performing arts/entertainment preferred. Management experience preferred
• Experience using database ticketing systems, Salesforce experience a plus
• Exceptional customer service skills with the ability to efficiently and effectively resolve issues for internal and external customers, frequently in a time-sensitive environment
• Strong commitment to diversity and inclusion. Ability and commitment to working with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
• Excellent interpersonal and communication skills, including in person and over the phone
• Excellent organizational skills with the ability to work in a collaborative environment, prioritize and manage multiple, ongoing projects sometimes with little supervision
• Ability to remain calm in demanding situations
• Ability to work on own initiative
• Must be able to exercise good judgment in performing a wide variety of duties
• Proficient use of Microsoft Office, with demonstrated capability in Word, Excel and Outlook 
• Must be able to lift 50 pounds 

The statements contained herein reflect the principal function and most significant duties of the job, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. 

Hours and Schedule 

• This position is 40 hours per week , with a somewhat negotiable set schedule.
• Must have the ability to work flexible hours to accommodate occasional evening and weekend hours. This includes being available for opening nights, and 1-3 additional evening/weekend shifts per show run. 

Direct Reports

Box Office Associates

Benefits

• 67% employer paid health coverage (Health Partners), 50% employer paid dental coverage (Delta Dental), vision coverage available. A 32-hour weekly average is required to maintain benefits eligibility. 
• 401K retirement plan with employer match up to 2% of employee contributions
• Paid time off starting at 6 hours/month plus holidays.
• Flexible work environment
• Complimentary tickets to all Theater Latte Da productions.

How to apply:

Please email resume and cover letter to info@latteda.org with “Box Office Manager” as the subject line.  In the cover letter, please describe what you can contribute to the Box Office as the Box Office Manager at Theater Latté Da.  No phone calls or recruiters, please.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or status as an individual with disability.