Customer Service Dispatcher

Job Summary

The Customer Service Dispatcher will be responsible for analyzing and scheduling of product movements for the Company’s Ready-Mix Concrete and Materials business line.  This position will work closely with the respective operations including drivers, internal personnel, and customers to maximize transport efficiency.  Additionally, communicate with internal sales for any building materials and supplies requested by the customer.

Essential Functions

• Schedule’s appropriate locations according to customer requests, specifications or needs.
• Determine the best time and route for deliveries to optimize truck utilization and meet customer needs.
• Confers with customers or supervising personnel to address questions, problems, and requests for product.
• Monitors driver locations and utilization to coordinate service and schedules.
• Addressing any issues that may arise during the dispatch process, such as delays or changes in the job site requirements.
• Records and maintain files and records of customer requests, charges, expenses, inventory, and other dispatch information.
• Determines types or amount of product and vehicles required, while ensuring accurate pricing and quoting to satisfy customer product orders.
• Advises drivers and supervisors of traffic problems such as construction areas, accidents, congestion, weather conditions and other hazards.
• Builds professional relationships with customer bases.
• Assists in administrative execution and departmental support for any special projects, estimates, and work orders.
• Assists in retail and internal material sales.
• Ensures that all Company personnel follow proper safety procedures, including the proper use of safety equipment.

Competencies or Experience Requirements

• 1-3 years’ experience in customer service experience(preferred).
• Strong computer skills and proficiency with Microsoft Office.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Excellent problem-solving skills.
• Ability to work in a team environment.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of telephone, headset, and computer systems for extended periods.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to occasionally bend, reach, stoop, or lift office materials weighing up to 20 pounds.
• Visual ability to view computer monitors and dispatch systems for prolonged periods.
• Ability to remain calm and make sound decisions in high-pressure or emergency situations.
• Capability to move throughout the office or facility as necessary to coordinate operations and communicate with staff.

Education Requirements

High School diploma or general education degree (GED)

Change per job

Safety

Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures.

Travel

Travel to job sites is required as needed.

Additional Considerations

The Zemba Companies’ culture and values are part of what makes the company successful and a great place to work. Candidates will be considered in terms of their consistency with culture and values.  The Zemba Companies is a rapidly growing company; flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced work environment with many crucial deadlines.

Benefits

The Zemba Companies benefit package includes medical insurance, dental insurance, vision insurance, life insurance and retirement savings plan upon completion of length of employment requirements.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Employer Opportunity Statement

The Zemba Companies provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.