What are the responsibilities and job description for the Front of House position at The Yard Gym Downtown Phoenix?
Job description:
About The Yard Gym
We’re not just a gym. The Yard Gym is a lifestyle — where grit meets community. Our Front Desk & Member Experience team is the first impression, the warm welcome, and the daily support system for our members. As part of Front of House, you’ll play a key role in creating an exceptional experience for every member, every day.
(Note: This position requires exclusivity within the fitness industry. Employees may not be employed by, or provide services to, another fitness or wellness facility while employed at The Yard Gym unless written approval is obtained.)
Operating Hours
The Yard Gym Downtown Phoenix is open:
- Monday - Friday: 5 AM – 8 AM, 12 PM - 1 PM, & 4:30 PM – 6:30 PM
- Saturday: 8 AM - 10 AM
We are seeking someone who can cover shifts across these hours — including early mornings, evenings, and weekends.
What You’ll Do
- Greet and check in members with energy and professionalism
- Be the main point of contact for members during open hours
- Manage front desk operations (Mindbody check-ins, rosters, memberships)
- Support membership sales by giving tours, converting walk-ins, and following up with leads
- Respond to member questions and resolve issues with care and efficiency
- Keep the gym clean, organized, and running smoothly during your shift
- Help with local marketing efforts (events, outreach, and social media content)
- Collaborate with coaching staff to ensure seamless class flow and great experiences
- Assist with light administrative tasks (emails, scheduling, payments, inventory)
What We’re Looking For
- Experience with Mindbody software (preferred)
- Customer service, hospitality, or sales background
- Friendly, approachable, and reliable personality
- Strong communication and multitasking skills
- Self-starter who can stay organized and proactive
- Able to be on your feet in a fitness environment
- Flexibility to work early mornings, evenings, and weekends
Compensation & Perks
- Hourly Pay: $18–$20/hour
- Commissions: TBD
- Performance Bonuses: TBD
- Free/discounted gym membership
- Growth opportunities in a fast-expanding fitness brand
Job Type: Part-time
Work Location: In person
Pay: $18.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Opportunities for advancement
Work Location: In person
Salary : $18 - $20