What are the responsibilities and job description for the Workforce Scheduler position at The Y in Central Maryland?
Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.
Position Summary
The Workforce Scheduler manages internal customer calls/requests and uses a scheduling system to investigate, resolve, and document any identified workforce needs within Y Family Centers departments and locations.
Essential Functions
EDUCATION
Position Summary
The Workforce Scheduler manages internal customer calls/requests and uses a scheduling system to investigate, resolve, and document any identified workforce needs within Y Family Centers departments and locations.
Essential Functions
- Take and process Associate calls and provide accurate, satisfactory answers to their requests for leave and/or time off
- Communicate with Associates to inform them about any schedule changes, opportunities for additional shifts, attendance policies, etc.
- Guide Associates through troubleshooting, navigating the internal workforce management system
- Review data to assist with continuous quality improvement
- Collaborate with scheduling team to improve associate experience and family center operations
- Support Y Family Center operations as needed
- Other duties as assigned
EDUCATION
- High School Diploma or equivalent
- Experience working in call center or customer support role
- Experience making data informed decisions
- Strong active listening and verbal communication skills
- Proficiency in problem solving
- Ability to multitask and manage time effectively
