What are the responsibilities and job description for the Operations Manager position at The Wurzak Hotel Group?
urzak Hotel Group is looking for an energetic, highly passionate Operations Manager for our 248-room hotel to oversee the Front Office, Pantry, Security and Housekeeping operations.
The Operations Manager will be required to evaluate guest satisfaction and set department targets and objectives. The ideal candidate will have a proven record of accomplishment of success in operational areas of a select service hotel.
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
Find out more about us on our website or click here to visit our Linkedin page!
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
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The Operations Manager will be required to evaluate guest satisfaction and set department targets and objectives. The ideal candidate will have a proven record of accomplishment of success in operational areas of a select service hotel.
- Hilton branded experience is preferred.
- Review and refine operating process and procedures with the aim of optimize the workforce.
- Work hand-in-hand with Front Office Manager and Housekeeping Manager.
- Guest Service Scores: It is imperative, that you maintain and review on a daily and weekly basis SALT score and Social Media reviews with your operational team to achieve the properties goals.
- Ensure tasks flexibility among the teams to secure a high-performance team
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement above all on quality, guest arrival experience and cleanliness
- Collaborate with all departments to ensure smooth and productive communication.
- Secure guest satisfaction through high service delivery.
- Be the face of the House with strong accountability and Ownership.
- Operate within departmental budgets through effective stock, cost controls, and well managed schedules.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
- Ensure team members have an up-to-date knowledge of all room categories and amenities.
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
- Coordinate with human resources to interview, hire, and train hotel operations staff to ensure that all departments run well.
- Ensure staffing levels cover business demands.
- Ensure communication meetings are conducted and post-meeting minutes generated.
- Contribute to succession planning within the hotel and company.
- Ensure team members comply with hotel security, fire regulations and all health and safety legislation
- Proficient in property management systems
- Ensure the department adhere to hotel policies and procedures
- 5 years of experience in the hospitality field, preferably in a Hilton branded hotel environment preferred.
- College degree a plus.
- Proficiency with PEP system a plus.
- Proficient with common computer software programs (Excel, Word etc.)
- Demonstrated passion and sense of urgency in the achievement of results.
- Highly motivated individual with strong leadership skills
- Excellent time management and strong organizational skills.
- Self-motivated and results oriented.
- Creative problem-solving skills.
- Solid work ethic.
- Strong interpersonal skills
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
Find out more about us on our website or click here to visit our Linkedin page!
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
EEO m/f/d/h