What are the responsibilities and job description for the Front Desk Supervisor position at The Wurzak Hotel Group?
Job Summary
We are looking for an attentive, engaging, and service-oriented Guest Service Supervisor to join our team. Guest Service Supervisor are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Supervisor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Benefits
Medical benefits after 60 days of employment
PTO and Holiday Pay
401K after one year of employment
Employee Appreciation Program
Employee Lunches
Responsibilities
Greet guests and perform check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check expected departures and clear check out
Update housekeeping room status
Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form
Qualifications
High School diploma or GED preferred
One Year Of Hospitality Experience Required
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Ability and flexibility to work various shifts including evenings, weekends, and holidays
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We are looking for an attentive, engaging, and service-oriented Guest Service Supervisor to join our team. Guest Service Supervisor are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Supervisor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Benefits
Medical benefits after 60 days of employment
PTO and Holiday Pay
401K after one year of employment
Employee Appreciation Program
Employee Lunches
Responsibilities
Greet guests and perform check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check expected departures and clear check out
Update housekeeping room status
Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form
Qualifications
High School diploma or GED preferred
One Year Of Hospitality Experience Required
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Ability and flexibility to work various shifts including evenings, weekends, and holidays
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.