What are the responsibilities and job description for the Director of Front of House Operations position at The Wright Center for Women's Health?
Company: The Wright Center for Women's Health
Industry:
Level: Experienced
Job Family:
Location: Naperville, IL
Compensation:
About Us
For More Information:
website: thewrightobgyn.com
email: recruiting@thwrightobgyn.com
phone number: (630) 687-9595
Close Created with Sketch.
Facebook Created with Sketch.
Twitter Created with Sketch.
LinkedIn Created with Sketch.
Email Created with Sketch.
Overview
Presentation
This role requires a leader who is fully present, fully engaged, and physically situated at the front, working alongside the team.
48_Organization Created with Sketch.
Forward
This is a time of major transition at TWC, and what we need most is a leader with an elevated mindset- someone who understands that being deeply embedded in the day-to-day is not a step back, but a leap forward.
48_Culture Created with Sketch.
Culture
This position is crucial to setting the tone, modeling excellence, and ensuring our operational and cultural transformation is grounded in action, not just direction.
48_Strategy Created with Sketch.
Strategy
We are seeking a highly capable, strategic, and hands-on Director to lead the daily operations of our Front of House (FOH) department during a pivotal phase in our organization's growth.
Responsibilities
48_Management Created with Sketch.
Management
Leading by example on the floor: observing, adjusting, coaching, and supporting in real time. Manage inventory procurement, storage optimization, and inventory tracking.
48_Leadership Created with Sketch.
Leadership
Work with the Leadership team to develop and implement operational management systems, processes, and best practices. Provide leadership and mentorship to administrative staff, conducting quarterly and annual performance evaluations and offering guidance.
48_Scheduling Created with Sketch.
Scheduling
Active, hands-on involvement in scheduling, reception, and guest services. Reception and Scheduling duties.
48_Talent Acquisition Created with Sketch.
Talent Acquisition
Recruit, train, and supervise staff, fostering a culture of excellence and teamwork while embodying our core values.
48_Teamwork Created with Sketch.
Teamwork
Participate and/or run weekly Level 10 meetings as part of our EOS structure.
48_Support Created with Sketch.
Production
Monitor production KPIs to identify areas for improvement and take proactive measures to address operational challenges.
48_Compliance Created with Sketch.
Compliance
Ensuring consistent compliance with policies and procedures.
48_Analyze Created with Sketch.
Analysis
Formulate strategic and operational objectives, driving continuous improvement initiatives.
48_Communication Created with Sketch.
Communication
Facilitate seamless communication and integration between departments including clinical and billing.
48_Support Created with Sketch.
Support
Implementing efficient, scalable systems that support Operational Excellence.
48_Maintenance Created with Sketch.
Maintenance
Maintain a safe, clean, and compliant work environment, liaising with vendors as needed.
Requirements
48_Experience Created with Sketch.
Experience
Proven experience as a director in healthcare or a similar role. Experience in budgeting, forecasting, and financial principles. Previous experience in a medical or healthcare setting. Experience with call metrics and various phone systems a plus.
48_Knowledge Created with Sketch.
Knowledge
Strong knowledge of organizational effectiveness and operations management. Familiarity with MGMA guidelines preferred. Familiarity with insurance policies and billing practices.
48_Knowledge Created with Sketch.
Skills
Skills/Qualifications:.
48_Organization Created with Sketch.
Organization
Exceptional organizational and problem-solving abilities.
48_Degree Created with Sketch.
Degree
Degree in Business, Healthcare Administration, or related field.
48_Technology Created with Sketch.
Technology
Proficient with technology and computer applications including various EMRs.
48_Communication Created with Sketch.
Communication
Excellent communication and leadership skills.
48_Passion Created with Sketch.
Passion
A passion for both the guest and employee experience.
For More Information:
website: thewrightobgyn.com
email: recruiting@thwrightobgyn.com
phone number: (630) 687-9595
Industry:
Level: Experienced
Job Family:
Location: Naperville, IL
Compensation:
About Us
For More Information:
website: thewrightobgyn.com
email: recruiting@thwrightobgyn.com
phone number: (630) 687-9595
- photo_library 1 Photo
Close Created with Sketch.
Facebook Created with Sketch.
Twitter Created with Sketch.
LinkedIn Created with Sketch.
Email Created with Sketch.
Overview
Presentation
This role requires a leader who is fully present, fully engaged, and physically situated at the front, working alongside the team.
48_Organization Created with Sketch.
Forward
This is a time of major transition at TWC, and what we need most is a leader with an elevated mindset- someone who understands that being deeply embedded in the day-to-day is not a step back, but a leap forward.
48_Culture Created with Sketch.
Culture
This position is crucial to setting the tone, modeling excellence, and ensuring our operational and cultural transformation is grounded in action, not just direction.
48_Strategy Created with Sketch.
Strategy
We are seeking a highly capable, strategic, and hands-on Director to lead the daily operations of our Front of House (FOH) department during a pivotal phase in our organization's growth.
Responsibilities
48_Management Created with Sketch.
Management
Leading by example on the floor: observing, adjusting, coaching, and supporting in real time. Manage inventory procurement, storage optimization, and inventory tracking.
48_Leadership Created with Sketch.
Leadership
Work with the Leadership team to develop and implement operational management systems, processes, and best practices. Provide leadership and mentorship to administrative staff, conducting quarterly and annual performance evaluations and offering guidance.
48_Scheduling Created with Sketch.
Scheduling
Active, hands-on involvement in scheduling, reception, and guest services. Reception and Scheduling duties.
48_Talent Acquisition Created with Sketch.
Talent Acquisition
Recruit, train, and supervise staff, fostering a culture of excellence and teamwork while embodying our core values.
48_Teamwork Created with Sketch.
Teamwork
Participate and/or run weekly Level 10 meetings as part of our EOS structure.
48_Support Created with Sketch.
Production
Monitor production KPIs to identify areas for improvement and take proactive measures to address operational challenges.
48_Compliance Created with Sketch.
Compliance
Ensuring consistent compliance with policies and procedures.
48_Analyze Created with Sketch.
Analysis
Formulate strategic and operational objectives, driving continuous improvement initiatives.
48_Communication Created with Sketch.
Communication
Facilitate seamless communication and integration between departments including clinical and billing.
48_Support Created with Sketch.
Support
Implementing efficient, scalable systems that support Operational Excellence.
48_Maintenance Created with Sketch.
Maintenance
Maintain a safe, clean, and compliant work environment, liaising with vendors as needed.
Requirements
48_Experience Created with Sketch.
Experience
Proven experience as a director in healthcare or a similar role. Experience in budgeting, forecasting, and financial principles. Previous experience in a medical or healthcare setting. Experience with call metrics and various phone systems a plus.
48_Knowledge Created with Sketch.
Knowledge
Strong knowledge of organizational effectiveness and operations management. Familiarity with MGMA guidelines preferred. Familiarity with insurance policies and billing practices.
48_Knowledge Created with Sketch.
Skills
Skills/Qualifications:.
48_Organization Created with Sketch.
Organization
Exceptional organizational and problem-solving abilities.
48_Degree Created with Sketch.
Degree
Degree in Business, Healthcare Administration, or related field.
48_Technology Created with Sketch.
Technology
Proficient with technology and computer applications including various EMRs.
48_Communication Created with Sketch.
Communication
Excellent communication and leadership skills.
48_Passion Created with Sketch.
Passion
A passion for both the guest and employee experience.
For More Information:
website: thewrightobgyn.com
email: recruiting@thwrightobgyn.com
phone number: (630) 687-9595
- photo_library 1 Photo