IT AI Specialist

Description

POSITION SUMMARY

The IT AI Specialist will serve as the central bridge between business needs and advanced AI capabilities, focused on identifying, scoping, and delivering enterprise-wide solutions that leverage autonomous AI agents to solve complex business problems and create significant operational value. 

REPORTING RELATIONSHIPS

This position will report to the Senior Cyber & HIPAA Security Administrator. No positions report to this role. 

ESSENTIAL JOB DUTIES AND FUNCTIONS

While living and demonstrating our Core Values, the IT AI Specialist will: 

Patient Outreach & Follow-Up

• Complete ER and hospital follow-up calls using approved scripts.
• Confirm upcoming appointments, transportation needs, and access to medication or non-clinical resources.
• Make scheduled outreach calls related to:
  • Annual wellness visit reminders
  • Chronic disease follow-up reminders
  • Post-visit or missed appointment outreach
  • Care gap outreach under supervision
• Record outreach attempts and outcomes in designated non-clinical EHR fields.
• Escalate clinical concerns immediately to licensed clinical staff.

Care Coordination Support

• Assist care coordinators with identifying patients requiring follow-up or additional support.
• Help maintain outreach lists, tracking spreadsheets, and registries related to population health initiatives.
• Coordinate referral follow-ups, confirm receipt of external consults, and support care continuity workflows.
• Prepare non-clinical transition-of-care documents and patient resource packets.
• Provide support during multidisciplinary care coordination meetings (note-taking, organizing materials).

Administrative Support

• Assist with scanning, uploading, and organizing patient documents.
• Provide clerical support for care coordination projects, including spreadsheets, call logs, and documentation prep.
• Generate reminder letters, outreach mailers, or resource sheets as directed.
• Help retrieve non-clinical patient information needed for follow-up (e.g., contact info, visit history, appointment status).

Observation & Learning Opportunities

• Observe morning huddles, care coordination meetings, and patient navigation discussions.
• Shadow care coordinators, population health teams, and support staff to learn:
  • Transition-of-care processes
  • Patient engagement strategies
  • Patient Community Resource Tool screening workflows
  • Community resource referral processes
• Optional structured shadowing of clinical staff (observation only, no hands-on care).

STRICTLY PROHIBITED TASKS
To remain compliant, the Care Coordination Assistant may NOT:

• Perform any clinical assessments or take vital signs
• Interpret medical information, results, or discharge instructions
• Provide medical advice or triage
• Document clinical findings
• Handle medications or specimens
• Room patients or stock exam rooms (handled by existing MA/front desk staff)
• Perform any activity requiring licensure

Requirements

REQUIRED QUALIFICATIONS

• High school diploma or equivalent required. Associates or higher degree preferred.
• A high level of understanding and knowledge of integrated information systems, technology products and services to assist end users with timely and accurate problem resolution.
• Have excellent listening skills, an analytical nature in approaching problems and a detail-oriented mindset.
• Ability to manage day-to-day responsibilities with minimal direct supervision.
• Desire to work as part of the team when resolving issues.
• Ability to establish and meet expected completion dates for work being performed.
• Exceptional planning skills and ability to work within change control parameters.
• Demonstrated commitment to providing customer-focused quality service.
• Excellent oral, written and interpersonal communications skills.
• Provide excellent customer service to internal and external customers.
• Self-Motivated, creative, logical, and critical thinker.