Front Desk Lead

Job description

THE WORKOUT CLUB

Position: Front Desk Lead~ Salem

Department: Operations Management

Status: FT-Salary-Exempt (Commission)

Report to: Club Manager

The Front Desk Supervisor will be responsible for the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club. The Front Desk Supervisor will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. They will ensure the Front Desk and Kids Corner operate at maximum efficiency while role-modeling the company’s values and culture.

Essential Duties and Responsibilities Include but are not limited to the following:

· Recruit, hire, train and develop a high performing staff consisting of Front Desk Staff, Kids Corner and Party Staff.

· Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

· Managing all day-to-day operations of Front desk and Kids Corner. Create work schedules to ensure all shifts are covered and stay within budget.

· Ensure prompt opening/closing of gym.

· Front Desk Supervisor assumes the responsibilities of the club in the absence of the managers.

· Enforcing all WC policies and procedures are followed, such as enforcing company dress code, time and attendance and cell phone policies.

· Facilitate proper member check-in, telephone inquiry, guest registration, replacement of member ID cards, delinquent account procedures, account changes, request, cancellations, and updates.

· Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to WC’s values and goals.

· Resolve employee issues or concerns. Following up with and holding all staff members accountable in all areas of their roles and responsibilities. Manage disciplinary/termination activities.

· Delegating cleaning and other assignments to all staff members.

· Ensuring club is more than ready for monthly club inspections.

· Ensure safety of employees, members, and club property.

· Determine and communicate equipment repair in a timely manner.

· Manage and handle Birthday Party calls, inquiries, and bookings.

· Working within budget for ordering and controlling of all club supplies.

· Ensure nightly closing paperwork is correct.

• Provide back-up support to the sales team goals by executing all areas of the Workout Club sales process creating the urgency to join as needed.
• Builds excitement and value with the potential new member to ensure their first impression of the club is a good one, therefore guaranteeing they will join
• Promptly respond to prospects and member inquiries.

Qualifications/Requirements

· Superior customer service skills, preferably in the fitness industry.

· Experience working as a Front Desk Lead at WC.

· Exceptional leadership, diplomacy and listening skills.

· Basic computer proficiency in Data Trak, Club OS, Word, and Excel.

· Hard working, enthusiastic and energetic!

· Strong problem resolution skills.

· Current CPR Certification required.

· High school diploma/GED equivalent required.

Physical Demands:

· Continual standing and walking during shift.

· Continual talking in person or on the phone during shift.

· Must be able to occasionally lift to 50 lbs.

Job Type: Full-time

Salary: $16.50 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Salem, NH 03079: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SUPERVISOR: 1 year (Preferred)

Work Location: In person

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Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Salem, NH 03079: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person

Salary : $17 - $18