Sr. Director of Human Resources

Purpose of Position:

The Sr. Director Human Resources position has an emphasis on employee relations. The main area of responsibility is to serve as a resource to management and employees in solving complex and day-to-day workplace matters. This position is responsible for developing and maintaining strong partnerships with business executives in supporting their objectives and in creating proactive programs to give managers the necessary tools to identify, resolve, and possibly avoid employee relations issues. Additional responsibilities will include corporate training and employee development, benefits administration, management of employee leaves of absence, workers’ compensation programs, recruiting and other HR generalist functions as assigned. The Sr. Director of Human Resources will supervise the performance of a team and the operational efficiency of a department.

Essential Functions:

Human Resources Operations (including Training and Licensing Compliance) & Employee Relations

• Participate as a critical business partner to consult, plan, develop, and guide management in all areas of human resources and to ensure alignment with business needs.
• Ensures compliance with all applicable federal, state, and local laws and regulations.
• Partner with Corporate Training Manager to develop and facilitate Human Resource training programs.
• Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from various sources.
• Strategize regarding appropriate corrective action and work with respective managers to implement such action.
• Execute and monitor grievance and disciplinary policies and procedures to ensure fairness and consistency.
• Proactively coach and counsel for optimal performance and resolution of employee relations issues.
• Effectively identify core issues within and successfully navigate through gray areas of employee relations.
• Audits organization to identify employee relations issues and recommends appropriate actions to address and resolve those issues.
• Coordinate all appropriate employee termination procedures, including assisting with termination meetings.
• Oversee and supervise the tracking and monitoring of company and employee licensing and certification requirements.

Benefits & Leave Administration

• Oversee the administration of all leave of absences. Provide guidance to the Benefits & Leave Director and Specialist to assist with the support of employees and managers with accurate information regarding leaves of absence, FMLA, ADA, PDL, CFRA, Workers Comp, and other HR programs and policies. Produce weekly and monthly metrics on leave of absence.
• Oversee and supervise the completion of all EDD forms. Will attend appeals when necessary.
• Proficiently manage the day-to-day administration of employee benefits, including overseeing the Open Enrollment process.
• Assist with the administration of Performance Management and Compensation systems.
• Oversee the creation, implementation, and execution of Employee Mentor, Career Ladders, and Employee Resource Group Programs with the collaboration of Benefits & Leave and Training areas of HR.

Management

• Demonstrate high-level knowledge of all normal, daily tasks of the unit/department.
• Answer questions from team members on the overall operations of the department.
• Delegate work as needed to ensure even distribution of workload amongst the team.
• Proactively and continually look for ways to improve the efficiency, productivity, and profitability of the department.
• Develop, plan, and implement new processes or procedures.
• Ensure the complete and thorough training and coaching of team members to support the successful completion of their tasks.
• Establish, support, and foster a positive work environment where ideas and concerns can be openly discussed.
• Address performance issues, including time and attendance, with employees. Follow progressive discipline process where needed, including the writing of Warnings.
• Make decisions on hiring and firings.
• Manage the staffing processes, including overseeing the entering of requisitions, interviewing candidates, promotions, demotions, etc.
• Manage department budget for all controllable expenses.
• On-site regular attendance and punctuality are essential functions of the job.
• Perform any other business tasks or functions as assigned.

Knowledge, Skills & Abilities Required:

• Experienced knowledge of all areas of employment law, discrimination, harassment, EEO, FMLA, ADA, and FLSA.
• Excellent knowledge of Employee Relations, Benefits Administration, and Training; strong expertise in HR practices, procedures, and policies.
• Experience with creating, implementing, and overseeing mentor and career ladder programs.
• Experience with creating, implementing, and overseeing company employee resource groups.
• Excellent communication, interpersonal, conflict resolution, and problem-solving skills.
• Strong, demonstrated leadership skills, including persuasion/negotiation skills.
• Strong, well-honed reasoning and decision-making abilities.
• Ability to be proactive, take initiative, and carefully monitor, follow through, and complete every project/responsibility.
• Advanced PC skills, including Outlook and Microsoft Office applications (Word, Excel, and PowerPoint). PAYCOM (HRIS) is a plus.
• Ability to direct the work of others to ensure all essential functions of the department are being met.
• Strong knowledge of employment and labor laws.
• Skills necessary to guide, mentor, and supervise staff.

Educational Requirements:

• High School Diploma or equivalent required.
• Bachelor's Degree in Human Resources or related degree preferred.
• SPHR designation preferred.
• Fifteen plus (15 ) years of HR Management required, specifically in Employee Relations, Benefits Administration, and Training; strong expertise in HR practices, procedures, and policies.
• Must be proficient in Benefits Administration and Employee Relations.
• Prior management experience required.

Physical Requirements: Position sits for approximately 80% of the time and stands/walks for 20% of the time. Requires close vision and must have good hand-eye coordination. Must be able to see, hear, and speak clearly. Must be able to use a computer keyboard. Must be able to lift up to 20 pounds. Working environment is stable, and noise level is moderate. Must be able to travel occasionally