What are the responsibilities and job description for the Cross-Functional Support Coordinator (2801) position at The Word & Brown Companies?
Purpose Of Position
Serve as an adaptable floater within Shared Services, supporting functional areas including Print, Inventory, Mail. Perform daily operational tasks, assemble kits, fulfill requisitions, and filing for Word & Brown and Choice products. This position will support broker and client mailings and help coordinate departmental printers and print jobs. Maintain strong organizational skills to ensure accuracy, efficiency, and smooth workflow across all Shared Services operations. Work on miscellaneous projects assigned by leadership.
Essential Functions
Knowledge, Skills & Abilities Required:
Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 50 pounds occasionally.
Serve as an adaptable floater within Shared Services, supporting functional areas including Print, Inventory, Mail. Perform daily operational tasks, assemble kits, fulfill requisitions, and filing for Word & Brown and Choice products. This position will support broker and client mailings and help coordinate departmental printers and print jobs. Maintain strong organizational skills to ensure accuracy, efficiency, and smooth workflow across all Shared Services operations. Work on miscellaneous projects assigned by leadership.
Essential Functions
- Will work closely with the Shared Services Team Lead.
- Process daily, monthly and annual scheduled print jobs.
- Process material requisitions.
- Receive and maintain inventory of in-house warehouse materials.
- Process and sort all incoming and outgoing mail, including USPS, UPS, GLS, and any other deliveries brought to the mailroom for any of our companies.
- Process and schedule same day deliveries using PAMS service.
- Provide excellent customer service to all internal departments and external customers.
- Assist in the fulfillment of CalChoice and Choice Builder monthly renewals.
- Maintain a clean and organized workspace.
- Accept ownership and responsibility for tasks and follow directions closely.
- On-site or remote regular attendance and punctuality are essential functions of the job.
- Performs other business tasks or functions as assigned.
Knowledge, Skills & Abilities Required:
- Proficient verbal and written communication skills.
- Ability to support, interface, and communicate with various clients and organizations in person, via email, and by telephone.
- Strong attention to detail with exceptional organizational skills.
- Ability to prioritize, manage time effectively, and handle multiple tasks simultaneously.
- Ability to collaborate and communicate professionally with all levels of leadership, employees, clients, and vendors.
- Self‑guided and highly motivated, with the ability to follow directions.
- Demonstrated proficiency in Microsoft Office 365 tools, including SharePoint, Teams, Outlook, Excel, and Word.
- Ability to work well in a fast‑paced, deadline‑driven environment.
- Knowledge of the health insurance industry and prior customer service experience preferred.
- Adhere to all PHI (Protected Health Information) and HIPAA (Health Insurance Portability and Accountability Act) guidelines.
- Action Oriented, Approachability, Customer Focus, Listening, Self-Knowledge, Written Communication
- High school diploma or equivalent required.
Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 50 pounds occasionally.