Application Specialist

Part-time position, working 20 hours per week.

Summary of Duties: Under direct supervision of the Covenant Administration Supervisor, perform a wide variety of tasks in the Covenant Administration Department. Perform technical and clerical administrative duties required to operate the applications unit including: meeting with the public, responding to inquiries related to covenants, providing preliminary review of plans, reviewing property improvement applications, determining required authorizations, collecting fees, and maintaining accurate computer records. This position will routinely answer questions regarding covenant enforcement and application requirements for the public, architects, engineers, and contractors, and do related work as required by the supervisor.

Essential Duties and Responsibilities:

• Provide primary customer service, administrative, operational and staff support for the Covenant Administration application intake.
• Receive office visitors and telephone calls, providing comprehensive and technical information about residential standards, covenants, policies, programs, functions and procedures.
• Assist the public with application and permit procedures.
• Perform preliminary review of application forms and supporting materials and plans upon submittal to calculate scale, evaluate plans and determine comprehensiveness, and verify applicable requirements. Correspond with applicants on any required documents or information.
• Input documents, correspondence in the database and update the workflows to process permits.
• Prepare and submits activity statistical reports. Generate computer reports.
• Establish, update, and maintain information retrieval systems tracking systems.
• Gather, organize, and summarize a variety of data and information. Maintain and update computer files and databases.
• Perform special projects and prepare reports. Prepare correspondence, informational material, and documents. Function with all components of the Microsoft Office suite, word processing and operates office equipment.
• Possess knowledge and understanding of the Covenants and Residential Standards for each of the associations to properly assess and respond to complaints inquiries, requests for improvement, applications, and plan review. Possess overview knowledge of the International Residential Code.
• Work cross-functionally with other units of the Covenant Administration Department as needed.
• Perform other duties as assigned.

Supervisory Responsibilities: None.

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to: Read building plans and surveys preferred.

Education: High school diploma or general education degree (GED).

Experience: One (1) year experience in related field and/or training; or equivalent combination of education and experience.

Licenses and Certifications:

• Must possess or obtain a valid Texas driver’s license within the first ninety (90) days of employment and meet the driver safety policy requirements.

Computer Skills: Must be proficient in MS Office Suite/applications.

Language Skills: Ability to read and interpret documents such as Covenants, Standards, Building Code, safety rules, operating and maintenance instructions and procedure manuals. Have the ability to write routine reports and correspondence. Have the ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures, percentages, read maps, scale and building plans and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Have the ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to define problem, collect data, establish facts, and draw valid conclusions. Have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Human Collaboration Skills: Work requires regular interaction involving exchange and receipt of information.

The likely impact on the organization is high.

Freedom to Act: The employee normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. The immediate supervisor may, at times, provide close and constant review.

The impact of action is moderate: Moderate benefits or costs in time, money, or public/employee relations.

Technical Skills: Basic: Work requires the use of standard technical skills appropriate to the work environment of the organization.

Work product primarily affects unit processes.

Budget Responsibility: Has no budgetary/fiscal responsibility.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Good: Relatively free from unpleasant environmental conditions or hazards. Office environment and little physical effort are required.

The noise level in the work environment is usually moderate.

The Woodlands Township is an Equal Opportunity Employer and values diversity at all levels of its workforce.