What are the responsibilities and job description for the Hospitality Officer position at The Woodlands at Furman?
POSITION SUMMARY
Your watchful eye and protective instinct go far beyond basic. Because of you, our residents can come and go freely without worry. Your dedication to safety provides the residents with a sense of security they should feel in their own home.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
Your watchful eye and protective instinct go far beyond basic. Because of you, our residents can come and go freely without worry. Your dedication to safety provides the residents with a sense of security they should feel in their own home.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
- Performs operational duties as assigned.
- Patrol all areas of the property and assist residents as needed
- Assist residents in the event of a pendant pull in their apartment
- Maintain a pleasant and hospitable attitude and willingness to assist residents and other team members if needed
- Respond to emergencies and assist residents/employees during emergency situations
- Defuse disturbances and escort individuals from the property if necessary
Work with maintenance department, after hours, to handle emergency situations
May need to assist with minor maintenance issues – tv remotes, clogged toilets, fire alarms, etc.
Assist Fire Department and EMS vehicles in getting to resident location for emergencies
Assist concierge staff in delivering of packages and other items to residents
Other duties as assigned by the Supervisor.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements and Experience:
High School diploma or equivalent preferred.
Hotel or School security experience preferred
Hospitality experience is preferred.
Knowledge, Skills and Abilities:
Language Ability:
- Ability to communicate effectively speaking the primary language of the residents.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Computer knowledge is essential for this position.
Cognitive Demands:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Competencies:
- Must demonstrate an interest in working with a senior population.
- Interacts with guests, residents and staff in a courteous and friendly manner.
- Ability to respond promptly to resident needs.
- Supports organization's goals and values.
- Balances team and individual responsibilities.
- Ability to work flexible hours and any day of the week as needed.
- Ability to perform tasks with frequent interruptions.
ENVIRONMENTAL ADAPTABILITY
- Works both indoors and outdoors.
- Possible exposure to high heat and cold temperatures.
- Possible exposure to heights over six feet, working in confined areas,working with skin irritants, chemicals and radiation.
- Possible exposure to unpleasant odors.
- Possible exposure to chemicals as identified in the MSDS Manual.
PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is frequently required to climb or balance; stoop, kneel, crouch, or crawl. The Team Member is occasionally required to sit. The Team Member must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.
SCHEDULE
We are currently hiring for a Part Time Weekend Hospitality Officer. Typical hours would be 4 pm - 12 am on Friday and Saturday.
Salary : $15 - $16