What are the responsibilities and job description for the Spa Concierge for Luxury Day Spa position at The Woodhouse Day Spa - Naples?
Benefits:
- 401(k) matching
- Employee discounts
- Free uniforms
- Paid time off
- Training & development
- 401(k)
- Health insurance
Ready to make a difference and be an important part of our Spa Team?
We have an opportunity for a part-time (20-25 hours) Concierge/Hospitality Professional to begin training and working with our team.
This is a part-time position during non-peak months (July-Oct), and can transition to 30 hours, if desired, during Season (Dec-May). Must be available to work Sunday's, and until 7pm during the week. Occasional coverage on Saturday's is required.
2 years of experience in Hospitality/Concierge/Guest Services within a Spa, Resort or High-End Salon is required. Experience with MEEVO, Zenoti or similar spa/salon booking systems is a plus. A warm, hospitality-driven personality, strong upselling and retail sales skills, fluency in English and excellent communication skills is required.
This is a part-time position during non-peak months (July-Oct), and can transition to 30 hours, if desired, during Season (Dec-May). Must be available to work Sunday's, and until 7pm during the week. Occasional coverage on Saturday's is required.
2 years of experience in Hospitality/Concierge/Guest Services within a Spa, Resort or High-End Salon is required. Experience with MEEVO, Zenoti or similar spa/salon booking systems is a plus. A warm, hospitality-driven personality, strong upselling and retail sales skills, fluency in English and excellent communication skills is required.
Woodhouse Spa is the leader in affordable luxury in Naples. A sunny/bright disposition and the willingness to serve our guests are at the core of our company’s mantra. If you are passionate about providing the best possible guest experience, have a strong, team-oriented work ethic, and enjoy creating a memorable experience for others, then we invite you to apply today!
More specifically, our Spa Concierge Professional:
- Has a thorough understanding of our spa services which results in the ability to recommend and create the perfect experience for each guest
- Answers phones and professionally assists the guest in booking spa services to meet their needs
- Greets each guest with a warm welcome, a sincere smile, and provides personal attention from the time the guest walks through the door
- Provides spa tours and educates the guest on the “Woodhouse Experience” including our amenities, quiet rooms, group events and more
- Strives to enhance the guest experience and revenues by upselling enhancements and recommending retail
- Professionally handles the check-out process, answers questions that arise, and ensures each guest leaves relaxed, renewed and looking forward to returning
- Pays attention to the details, asks questions to understand, and performs their job with accuracy
- Serves as back up for the leadership team to ensure things are running smoothly
Woodhouse Perks include:
- Competitive Pay and Incentive programs, including team retail commissions and periodic bonus opportunities
- Paid vacations for part-time and full-time employees after one year of service
- 401k Plan with 4% match
- Health Insurance for qualified candidates
- Generous discounts and opportunities to enjoy services and products
- “The Woodhouse Way” paid training program
- Working in a beautiful, updated, luxury spa setting
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.
Salary : $17 - $20