What are the responsibilities and job description for the Regional Support Manager position at The Woodhouse Day Spa - Corporate?
Position Title: Regional Support Manager
Department: Operations
Reports To: Director of Operations and Vendor Partnerships
Travel: This role may require up to 50% travel
Location: Lakewood, CO
FLSA Status: Salaried, Exempt
ABOUT WOODHOUSE:
Woodhouse is a sanctuary that goes beyond a day of wellness, nurturing guests to integrate
mood-care practices into their daily lives. Every moment of our experience connects guests
to their overall well-being. Our guests leave feeling more alive, joyful, and connected. We
are currently looking for a Regional Support Manager to help us reach this vision. The
Regional Support Manager is the representation of The Woodhouse Day Spas brand to the
franchisee community. They drive the overall satisfaction of Spa guests, profitability, and
adherence to brand standards. They also embody and foster all aspects of the brand,
culture, and core values to protect the franchisees’ investment and future.
KEY RESPONSIBILITIES:
OPERATIONS
• Develop and maintain relationships with existing/new Franchise Owners and
their teams for strong collaboration and business leadership.
• Travel to support new/existing spas in all facets of our Success Model (People,
Operations, Marketing, Financials, and Relationships).
• Perform Store Operations Visits at least one time per quarter
• Provide leadership by generating excitement, enthusiasm, a positive attitude
and commitment to company values and objectives
• Provide ongoing support and coaching for franchisees in-store operations, new
implementations and marketing initiatives while ensuring compliance with
WH franchise standards
• Assist the Training and Marketing team in creating new tools and materials as
needed
• Understand and be able to analyze the region’s Key Performance continuously
Indicators (KPI’s) to uncover trends and poor performance symptoms and to
provide intelligent, effective, and timely solutions for market and studio growth
• Lead and Conduct “Spa Visits” to provide coaching and feedback regarding the
results from the visit to support brand protection initiatives
• Monitor Franchise performance through Key Performance Indicators, P&L
Analysis, and through Quarterly Business Reviews with the franchisees
• Identify and Manage “At Risk” Spas; Evaluate individual franchise leadership
engagement, guest and employee culture, business plan quality & business
review, organizational structure, and provide coaching for improving overall
effectiveness.
• Monitor and provide feedback to franchisees on Operational execution and
performance.
• Consistently act in a manner that is in line with our core values
REQUIRED SKILLS & QUALIFICATIONS:
• Excellent Communication skills
• Experience with managing a team
• High level of Integrity
• Experience with a P&L
• Professional and solution-oriented with an ability to resolve conflict
• Ability to stand for long periods of time
• Ability to Travel
• Ability to lift 50 pounds
This is a full-time, salary-exempt position. 10% Bonus Opportunity.
This is a full-time, salary-exempt position. 10% Bonus Opportunity.
Salary : $65,000 - $75,000