What are the responsibilities and job description for the Representative, Member & Viewer Relations position at The WNET Group?
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Instructions for Applicants: To be considered for one of our open positions, please complete our online employment application and submit all required attachments for each posting that is of interest. Once submitted, your application cannot be edited.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail EmployApp@wnet.org or call toll-free 1-800-992-7519. This email and phone number have been created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Job Description
The WNET Group seeks a customer service-oriented individual to join its team of customer service Representatives in the Member & Viewer Relations department.
The Member & Viewer Relations Representative will help manage an increasing volume of support inquiries about Sustaining Membership and our Member Video on Demand service, Passport. The Representative will be a key contact for our members and viewers, expected to provide exemplary customer service through incoming calls, email and mail, maintaining relationships and resolving issues to retain members.
Responsibilities Include (but Are Not Limited To)
Qualified candidates will have excellent written and verbal communication skills, strong attention to detail, and a collaborative, team-oriented approach. Other qualifications include:
The WNET Group
825 Eighth Avenue
New York, NY 10019-7435
www.wnet.org
It is the policy of WNET not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, veteran status or any classification protected by law.
The WNET Group offers competitive salaries, excellent benefits, and a supportive working environment. Salary ranges are based on benchmarked nonprofit and industry related data provided by an outside consulting firm and are commensurate with skills and experience. The hiring salary range for this position is $40,000.00 - $45,000.00. Internal equity considerations will be reviewed before making a final offer.
Instructions for Applicants: To be considered for one of our open positions, please complete our online employment application and submit all required attachments for each posting that is of interest. Once submitted, your application cannot be edited.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail EmployApp@wnet.org or call toll-free 1-800-992-7519. This email and phone number have been created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Job Description
The WNET Group seeks a customer service-oriented individual to join its team of customer service Representatives in the Member & Viewer Relations department.
The Member & Viewer Relations Representative will help manage an increasing volume of support inquiries about Sustaining Membership and our Member Video on Demand service, Passport. The Representative will be a key contact for our members and viewers, expected to provide exemplary customer service through incoming calls, email and mail, maintaining relationships and resolving issues to retain members.
Responsibilities Include (but Are Not Limited To)
- Assist members in activating and navigating our Member Video on Demand service, Passport;
- Address customer concerns, repair relationships as needed;
- Identify issues that require escalation;
- Cultivate donations through conversations with viewers;
- Research information in customer database;
- Perform data entry tasks to maintain customer database;
- Additional relevant duties, as assigned.
Qualified candidates will have excellent written and verbal communication skills, strong attention to detail, and a collaborative, team-oriented approach. Other qualifications include:
- At least one year of experience in customer service, required;
- Experience in nonprofits, working with Salesforce or other CRM, or familiarity with video streaming devices and services, preferred.
The WNET Group
825 Eighth Avenue
New York, NY 10019-7435
www.wnet.org
It is the policy of WNET not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, veteran status or any classification protected by law.
The WNET Group offers competitive salaries, excellent benefits, and a supportive working environment. Salary ranges are based on benchmarked nonprofit and industry related data provided by an outside consulting firm and are commensurate with skills and experience. The hiring salary range for this position is $40,000.00 - $45,000.00. Internal equity considerations will be reviewed before making a final offer.
Salary : $40,000 - $45,000