What are the responsibilities and job description for the Software Support-sales position at The Wittern Group?
Overview
Brief Description
In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience. The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.
Duties And Responsibilities
Physical Requirements:
In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience. The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.
Other Information
Competitive and affordable benefits (Medical, Dental, Vision)
401k
Brief Description
In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience. The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.
Duties And Responsibilities
- Ability to work with multiple groups within sales, service, and engineering.
- Train customers on new software, and provide ongoing support
- Setup customer accounts through data provided by the customer
- Check customer provided cards and match them with readers
- Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan
- Document issues and suggest improvements on features and processes
- Collaborate with the engineering and product management teams to help reproduce and resolve issues
- Ability to work in a fast paced call center environment
- Strong computer skills including office products such as Excel and Word
- Exceptional verbal and written communication skills
- Excellent troubleshooting skills
- Good work ethic
- Team player
- Passion for product quality and a positive user experience
- Ability to learn quickly and manage priorities in a fast-paced development environment
Physical Requirements:
- Ability to sit for an extended period.
- Lift up to 25 pounds infrequently.
- High school degree or GED
In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience. The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.
Other Information
Competitive and affordable benefits (Medical, Dental, Vision)
401k