What are the responsibilities and job description for the Recurring Revenue Manager position at The Wittern Group?
Brief Description
Job is located on-site in Des Moines, IA
Duties And Responsibilities
Revenue Ownership for Connected Assets
The Recurring Revenue Manager makes sure all connected machines, software, and services are tracked and billed correctly.
This role helps prevent missed revenue, fix billing issues, and grow recurring revenue from existing customers.
Job is located on-site in Des Moines, IA
Duties And Responsibilities
Revenue Ownership for Connected Assets
- Manage revenue from installed and connected devices, including software subscriptions, connection fees, data services, and other recurring charges.
- Make sure every billable connection is billed correctly and that no active connection is missed.
- Keep an accurate, up-to-date list of installed assets and the revenue tied to each one.
- Find and fix billing problems, such as unbilled connections, missed fees, or incorrect pricing.
- Compare operational records with invoicing records to confirm billing is complete and accurate.
- Recover missed revenue through corrected billing, process improvements, and system fixes.
- Find ways to increase the average revenue earned from each connection.
- Identify opportunities to sell additional software, services, warranties, or upgrades to existing customers.
- Work with Sales and Product teams to improve pricing, packages, and revenue strategies.
- Create and maintain clear processes for:
- Activating and onboarding new connections
- Starting and checking billing
- Managing renewals, cancellations, and asset lifecycle changes
- Serve as the business owner for systems that support recurring revenue, such as ERP, CRM, and connection tracking tools.
- Improve and automate revenue processes to reduce manual work and errors.
- Build and maintain dashboards that track important measures, including:
- Installed connections compared with billed connections
- Revenue earned per connection
- Customer loss, time to activate new connections, and billing accuracy
- Missed revenue and recovered revenue
- Share regular reports with executive leaders on revenue performance, risks, and opportunities.
- Work with Finance, Sales, Operations, IT, and Customer Support to keep revenue processes aligned and running smoothly.
- Serve as the main contact for issues that affect recurring revenue or billing accuracy.
- Help teams stay accountable for revenue tied to installed assets.
- Strong ability to analyze data and compare records for accuracy
- Experience using ERP, CRM, and large data systems
- Ability to find and capture revenue opportunities
- Strong communication, teamwork, and follow-through skills
- Experience with recurring revenue or SaaS business models
- Experience generating revenue from installed equipment, connected devices, or similar assets
- Knowledge of pricing, billing systems, and revenue operations
- Bachelor’s degree in Finance, Business, Analytics, or related field
- 5 years of experience in revenue operations, finance, recurring revenue, SaaS, or a related field
The Recurring Revenue Manager makes sure all connected machines, software, and services are tracked and billed correctly.
This role helps prevent missed revenue, fix billing issues, and grow recurring revenue from existing customers.