Hotel Front Desk Receptionist

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$14 - $16 hourly

Responsibilities:

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

• Must have graduated high school, received a GED or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations

About Company

The Winslow Hotel in Oklahoma City is a modern boutique hotel that combines contemporary comfort with a relaxed, welcoming atmosphere. Conveniently located near the Paseo Arts District, Bricktown, Penn Square Mall, and other popular Oklahoma City attractions, the hotel offers spacious studio-style accommodations designed for both business and leisure travelers. Guests enjoy amenities including complimentary breakfast, a 24-hour fitness center, meeting space, an outdoor patio with fire pits and games, a lobby bar, and thoughtfully appointed rooms featuring separate living areas and modern conveniences. The Winslow provides a stylish, comfortable stay while serving as an ideal base for exploring Oklahoma City's vibrant dining, entertainment, and cultural destinations.