What are the responsibilities and job description for the The Grill Room AM Server position at The Windsor Court?
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Description
The Server is responsible for taking customers' food and drink orders, serving food and beverages, preparing itemized checks, and sometimes accepting payments. May perform additional duties, which may include escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register. They also check the identification of patrons to ensure they meet the minimum age requirement for the purchase of alcohol. Responsible for providing the highest quality of service possible to guests in an efficient and courteous manner.
Responsibilities
Description
The Server is responsible for taking customers' food and drink orders, serving food and beverages, preparing itemized checks, and sometimes accepting payments. May perform additional duties, which may include escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register. They also check the identification of patrons to ensure they meet the minimum age requirement for the purchase of alcohol. Responsible for providing the highest quality of service possible to guests in an efficient and courteous manner.
Responsibilities
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
- Be familiar with the organization of the restaurant and lounge, and know the function of each job position.
- Have a thorough knowledge of menus and specials in the restaurant.
- Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
- Clear, clean, and reset tables as needed.
- Be familiar with the operation of the P.O.S. system.
- Carry out cashiering functions in closing checks and end-of-shift paperwork.
- Perform opening and closing procedures, and side work duties according to station rotation assignment.
- Ensure that tables and side stands are kept stocked, tidy, and clean.
- Perform other tasks/jobs as assigned by the supervisor or manager.
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Alcohol Awareness Certification (must comply with State regulations)
- Food Handlers certification (must comply with State regulations)
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations.