What are the responsibilities and job description for the General Manager position at The Will of Waco?
The Will is seeking a highly organized, hands-on, and entrepreneurial General Manager to oversee the daily operations, growth, and guest experience of our venue. This role combines strategic leadership with day-to-day operational management and is ideal for someone who thrives in hospitality, events, weddings, and customer service.
The General Manager will be responsible for venue performance, event execution, staff leadership, sales support, financial oversight, facility management, and administrative operations while ensuring every event is executed at the highest standard.
Key Responsibilities
Venue Operations & Event Management
- Oversee daily venue operations and ensure readiness for all events
- Conduct venue walkthroughs and quality inspections
- Manage opening and closing procedures
- Coordinate repairs, maintenance, and facility upkeep
- Execute event timelines and oversee operational logistics
- Coordinate vendor arrivals, load-ins, and load-outs
- Manage ceremony and reception transitions
- Troubleshoot real-time issues during events
- Supervise event teardown and venue reset procedures
- Ensure exceptional guest experiences throughout every event
Leadership & Team Management
- Recruit, hire, train, and develop venue staff
- Lead event staff, bartenders, setup crews, and support personnel
- Create employee schedules and staffing plans
- Establish service standards and operational expectations
- Foster a culture of accountability, professionalism, and hospitality
- Handle employee concerns and performance management
- Ensure compliance with venue policies and SOPs
Sales, Growth & Client Experience
- Support venue sales efforts and booking conversions
- Assist with venue tours and client meetings
- Monitor lead response times and CRM activity
- Help develop pricing strategies, packages, and upsell opportunities
- Build relationships with vendors, community partners, and local organizations
- Participate in networking events, wedding shows, and promotional activities
- Maintain a high standard of client communication and satisfaction
Financial & Administrative Management
- Assist with budgeting, expense management, and profitability goals
- Oversee invoicing, payment tracking, and bookkeeping coordination
- Maintain contracts, venue records, and filing systems
- Manage office workflows and administrative processes
- Track inventory and supply needs
- Coordinate payroll information and staffing documentation
- Generate reports and operational insights for ownership
- Maintain accurate CRM records and event documentation
Vendor & Facility Management
- Serve as the primary operational contact for vendors
- Coordinate rentals, deliveries, and setup logistics
- Ensure vendor compliance with venue policies
- Monitor venue systems including AV, lighting, HVAC, and bar operations
- Maintain venue appearance, cleanliness, and presentation standards
- Manage parking, guest flow, and event logistics
Compliance & Risk Management
- Ensure compliance with TABC regulations, occupancy requirements, fire code, insurance requirements, and venue policies
- Maintain emergency procedures and incident response protocols
- Address guest concerns and operational risks proactively
- Ensure venue-wide safety and security standards are upheld
QualificationsPreferred Experience
- 3 years of management experience in hospitality, events, weddings, restaurants, hotels, entertainment venues, or related industries
- Strong leadership and team management experience
- Experience coordinating events and managing operational logistics
- Familiarity with CRM systems, scheduling software, and administrative workflows
- Budgeting and financial management experience preferred
- Sales, customer service, and client relationship management experience preferred
Skills & Attributes
- Exceptional organizational and multitasking abilities
- Strong communication and interpersonal skills
- Problem-solving mindset with the ability to stay calm under pressure
- Ability to lead both strategically and operationally
- Strong attention to detail and commitment to guest experience
- Comfortable working evenings, weekends, and event schedules
- Self-motivated with an ownership mentality
Compensation & Benefits
- Competitive salary based on experience
- Performance-based bonus opportunities
- Professional development opportunities
- Growth potential as the venue expands
- Opportunity to play a key leadership role in shaping one of Central Texas' premier event destinations
Why Join The Will?
This is more than a management role—it's an opportunity to help build a growing event venue from the ground up. You'll work directly with ownership to create exceptional experiences, develop operational systems, grow revenue, and establish The Will as a premier wedding and event destination in Central Texas.
If you're passionate about hospitality, events, leadership, and creating unforgettable experiences, we'd love to hear from you.
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $60,000 - $90,000