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Customer Service Representative

The Wilbert Wenner Agency Inc
West, NY Full Time
POSTED ON 1/3/2026
AVAILABLE BEFORE 2/18/2026

Insurance Customer Service Representative

Pay: $20/hr - $24/hr depending on experience and credentials, plus commission.

Full Time Monday - Friday 8:30am - 5:00 pm

The Wilbert Wenner Agency is seeking an ambitious and professional individual to service personal and commercial insurance policies.

We are a small, growing, and family-oriented insurance agency that specializes in personal and commercial insurance. Our product offerings include auto, home, farm, business, and recreational insurance. As a customer service representative, your duties will include the following:

  • Answering phones, greeting, and interacting with our customers

  • Taking payments

  • Managing clients through our management system, Hawksoft

  • Selling/servicing of new and existing insurance policies

  • Servicing tasks include but are not limited to quoting, policy changes, insurance certificates, accounting and billing, and documentation

  • Small housekeeping tasks

Requirements:

  • Property and Casualty insurance license will be obtained within 12 months of starting. All training will be paid for by the agency

  • A family-oriented approach to co-worker and customer interaction

  • Strong verbal communication skills

  • No experience required but pay will depend on previous experience and credentials

  • Must be friendly, ambitious, independent, and willing to learn

  • Highschool Diploma or equivalent required

Benefits:

  • Health Insurance available

  • Matching 401(k)

  • Paid training

  • Paid vacation/sick time

Job Type: Full-time

Pay: $ $24.00 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Education:

  • High school or equivalent (Preferred)

Experience:

  • Insurance: 1 year (Preferred)

Work Location: In person

Salary : $20 - $24

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