What are the responsibilities and job description for the Domestic Violence Case Manager position at The Whole Child - Mental Health & Housing Services?
NUMBER OF VACANCIES: 1
LOCATION: Downey, CA
SALARY RANGE: $26-27 per hour depending on experience.
JOB STATUS: Full time – Non-Exempt
REPORTS TO: Domestic Violence Coordinator
JOB OVERVIEW:
The Domestic Violence Case Manager plays a critical role in advancing The Whole Child’s mission of ensuring every child has a safe, stable, and nurturing home. This position supports families impacted by domestic violence, human trafficking, stalking, or interpersonal violence as they transition to or maintain stable housing. The Case Manager provides trauma-informed advocacy, housing support, safety planning, and service coordination to promote long-term housing stability and overall well-being.
ESSENTIAL FUCTIONS:
- Assist clients in locating and securing safe, affordable housing.
- Develop individualized housing and service plans based on client needs and goals.
- Provide housing navigation services, including property search support and counseling.
- Engage and advocate with landlords, property managers, and housing providers to expand housing opportunities.
- Connect clients with community resources to address housing barriers (e.g., utility assistance, furniture, moving costs).
- Support families in accessing health care, food, employment services, and other stabilizing supports.
- Conduct ongoing safety assessments and develop personalized safety plans with survivors.
- Provide mediation and advocacy to resolve landlord-tenant concerns and prevent housing loss.
- Maintain timely and accurate documentation in the agency’s electronic health record system, with progress notes submitted within 24 hours.
- Collaborate with internal teams and external partners to coordinate services and referrals.
- Uphold client confidentiality and maintain professional boundaries in all interactions.
- Perform other related duties as assigned.
QUALIFICATIONS:
- Bachelor’s degree in Social Work, Psychology, or a related mental health or human services field (preferred). Relevant experience may be considered in lieu of a degree.
- Minimum two (2) years of experience providing domestic violence or victim services, case management, or related support.
- Completion of a 40-hour Domestic Violence Counselor Certification (required).
- Strong knowledge of the social services field, including housing systems, trauma-informed care, and crisis intervention.
- Valid California driver’s license, reliable transportation, and proof of auto insurance.
BENEFITS:
- Full benefits package to all positions after 30 days of employment.
- Free standard HMO Health, Dental, and Vision plans offered to employees.
- 401k plan with 4% employer match.
- PTO that accrues to 15 days annually and increases with seniority.
- 12 Paid Holidays annually.
- Bilingual Stipend if applicable.
WORKING CONDITIONS:
- Work is performed in a normal office setting, client’s homes and the community.
- Noise level is moderate with occasional loud outbursts.
- This is a field-based position and requires 80% driving.
- Will require a personal motor vehicle to frequently travel between offices, housing appointments, and community events.
PHYSICAL DEMANDS:
- Constantly converses with colleagues and clients.
- Must be able to remain in a stationary position 50% of the time.
- Occasionally moves about inside of the office to access office machinery, supplies, etc.
- Constantly operates a computer and other office machinery, (i.e., printer/copier and calculator).
- Frequently operates own motor vehicle to travel between offices, client homes and the community (mileage to be reimbursed).
- Frequently needs to position self to effectively interact with children of lesser stature (such as: sitting for extended periods, kneeling, and stooping.)
- Occasionally transports materials (supplies, toys, books, etc.) weighing up to 50 pounds for Group Connections, parent-child activities and parent engagement supplies.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of race, color, religion, national origin, age, marital status, or sex. Candidates with physical impairments will be considered so long as it can be reasonably demonstrated that the duties and responsibilities can be effectively performed without hazard to the individual, fellow employees, or clientele.
Salary : $26 - $27